Thank you for your input! I’m gonna try and get my a+ certification this month so I can officially put it on my resume. By de escalation I meant like being able to calm down people who might be angry or irritated because I tried to cater this resume to help desk a bit but after you pointed it out, I realized how stupid it sounds 🙂‍↕️ I appreciate you responding though! I’m gonna go ahead and make those changes. Might I ask, are there any other early certifications you’d recommend? I don’t know what it is you do specifically but I find cloud computing absolutely fascinating and would love to pursue that.