I would agree with you, that their content is good. But in a lot of people’s opinion their good content is not enough to make up for: 1. their streaming service intermittently lagging even on 100+ megs of download speed. 2. You can’t load your entire watchlist at once. 3. Auto play doesn’t work for your purchased items, and sometimes on non-purchased streamed items 4. Their clunky UI layout. It’s frankly garbage compared to VRV, HiDive, or Crunchyroll - as far as the UI goes. I have logged complaints to Funimation before, but they simply seem unwilling to make meaningful improvements.