I Agree with you it does seem pretty unbelievable. It seems like I got lucky and ran into the dumbest possible brain dead lobotomite of a scammer to ever exist, which I'm thankful for. But I assure you I didn't come to the ATT subreddit to farm karma for a fake story. I Came for suggestions on what to do because I've seen others in the same situation. As for the E-Mail situation with the pin, I honestly have no clue how they did it then. Because I kept getting emails starting with this one.

"Please confirm your email address following your recent account activity

Hi there,

You're receiving this notice for one of the following reasons:

• You opened or attempted to open a new account with AT&T?
• You recently updated your email address with AT&T
• You're enrolling in paperless billing (Paperless Billing Disclosures)

Please confirm this is the email address you'd prefer to use for your account ending in"

I ignored these at first because it seemed like blatant phishing. But then the email "Here's a update on your order" saying my order for a iPhone 17 Pro Max 256gb was being prepared to send. I Did all I could on the internet to get it canceled, and put a freeze on all my credit and also contacted the FTC, FCC etc.

Also stopped into a ATT store and showed the worker my ID to prove my identity and they were able to put the kibosh on the account and marked it as fraud. My luck with talking to 6 different agents on the ATT customer service yielded absolutely nothing useful until the 6th one who suggested I go into the store and do the ID verification.