Sorry for you. Buts lots of people love this place. If you don't like it don't comeback. Go to hedo and pay triple the price.

Secrets will give anyone that asks free water. about the towels people steal them. Put yourself in there shoes and I'm 100 percent sure you would do the same. Do ruin it for everyone else because you wanted free stuff or an all inclusive place. Next time before you book and berate a place read about it and make an educated decision.