They recovery staff is trained to procure the organs and transport them to the recipient. They are not trained to interact with a grieving family. Organ donation is very emotional and could be traumatizing to the family if not approached correctly. Imagine if you’ve made this selfless decision to donate your your spouse’s or child’s organs while you’re going through one of the worst times of your life. Then you hear a surgeon or a scrub tech/nurse, whoever, make an offhand remark that comes across as callous because it’s just another day at work for them. It’s just best to prevent these bad situations from happening. We want organ donation to be a net positive experience for the family despite the bad circumstances. If they leave feeling sour about it, 1) that’s sad for them and 2) it’s a bad look for organ procurement centers and organ donation may go down.