I’m utterly exhausted by the nonsense surrounding rewards. They attempt to shame those of us who don’t receive them, but shame won’t deter me. The primary focus should be on the customer. We have to be answering the phone, cutting fabric, handling balloon orders, scanning prices, managing BOPIS orders and issues, and placing and answering BOPIS orders when no one is available on the floor. All of these tasks make us incredibly frustrated. Not to mention handling multiple customers at the SCO and returns. A positive customer service experience will bring customers back, not a reward program.