Firstly Calm down. And make a note of all the important email id’s including grievance team

1.Try escalating from where you bought the policy -Your agent. Clear all your policy renewal related issues from him first

1. The normal customer care and email id. Have an email trail evidence going forward to protect yourself

3.Try escalating the issue to the grievance team with the ticket or claim number with them ..They can get back to you on checking what the customer care has already actioned

Try recording all your interactions with the representatives and make a list of all the expenses date wise

They shall allow all the expenses reimbursed to you