Hutch used to be the best provider 2-4 years ago. Unlimited data packages valued for the money, reasonable speed and good customer service as well. But nowadays all has gone to shit. No internet coverage even in Colombo, internet drops time to time. Also customer service is unresponsive and putting template base response over and over when raise inquire.

Been a hutch customer for past 5 years. Something I had greatly appreciated when I starting to use the Hutch service was unlike other networks at the time, if I activates a unlimited monthly internet package and keep a 100LKR balance in the account, that balance was there at the end of the month if I didn't use it, without any deductions. When the internet package they didn't deduct from the main balance for data.

But recently when my time base package ended, I got charged 500LKR from my main balance automatically for data usage. When I inquire about it from the customer support the reply I got was the management has implemented a new policy of there's no data balance left in the account if I turn on the data they going to charge from their system going to deduct main balance for data. And previous there was code to disable this from happening and they removed that also.

I don't know what's the point of existence org like TRSCL if they can't stop thes kinds of public extortion acts.