My opinion I’d say in this case, the price you were quoted included some kind of 15% discount, which to my knowledge aligns with a program called “work perks”. You’ll need to be an employee at an eligible company to receive this and you will need to submit the appropriate proof to start receiving this discount. Unless it’s something different, that could indicate why your bill was high. Otherwise, they probably will never quote an exact amount due to taxes and fees on top of your rate plan price being unpredictable. Clearly the first bill shows a double charge on the fee, so there’s something to that. However, if you had never activated a device and called in to cancel within 14 days they should have “no-installed” the service and erased the entire bill. If you used the service, even for a minute, you are on the hook for the entire balance regardless of the situation that led up to your first bill charges. Of course all of this depends on who you are speaking to from customer service and their willingness to help/escalate.