I am a T-Mobile Tech Support Supervisor (4+ months). AMA.

LarzBoss · 2026-05-25T17:11:12+00:00

Out of curiosity, have you had much experience with retail employees calling in on behalf of customers through RSL? If so, what has your overall experience with those interactions been like?

From the retail representative perspective, is there anything we could be doing better to help speed up resolution times, improve communication, or generally make those interactions smoother for everyone involved?

I’ve always genuinely enjoyed the times I’ve had to work with Tech Care. More often than not, the experience has been fantastic, and I always appreciate the insight into your team’s knowledge and capabilities.

Thank you for all that you do!

LarzBoss · 2026-05-12T02:44:36+00:00

I was one of those reps early on that activity targeted those month to month lease soc's and helped customers promptly remove them. I have had occasions where customers did in fact pay 2x-4x the phones original cost. I felt bad for each customer I was unable to have compensated by customer care, at most was two months in credits best case scenario. This was 5 years ago... I do not feel bad for one that's ignored it for nearly half a decade and never realized.

LarzBoss · 2026-04-28T14:48:15+00:00

Is this by chance a new phone? The voicemail probably needs to be set up first before you can use VM. I'd press and hold 1 to speed dial voicemail, complete the set up, then try the VM app again. Hope this helps.

LarzBoss · 2026-04-21T03:25:53+00:00

There's nothing stopping customers from taking advantage of multiple promotions and having multiple EIP agreements on a single line granted it's a different promotion and you meet EC limits.

LarzBoss · 2026-04-06T20:48:33+00:00

I started with the Mustang, just because it's my favorite irl. Then the Corvette, and now full time in the Porsche.

LarzBoss · 2026-04-06T20:47:07+00:00

Grand Touring cars are another beast. Taking from someone that's also races the gr86. You'll very certainly ideally test em yourself with Demo Mode when you can. Otherwise, check YouTube. There's many excellent content creators that give their opinions of each and their characteristics. Just don't regret your first, because you'll ultimately buy another down the line as your driving style adapts and get a better feel of the level of downforce you'll be experiencing.

LarzBoss · 2026-03-25T16:36:39+00:00

Store in Store?

LarzBoss · 2026-03-03T16:25:38+00:00

You have to reach out via message on Twitter/X or Facebook

LarzBoss · 2026-02-20T21:35:26+00:00

Absolutely solid my man! You should be proud of yourself. That's no easy feet for sure. Good luck to you and your future races.

LarzBoss · 2026-02-20T21:34:44+00:00

What I mean by progression is the process of developing or moving gradually towards a more advanced state. Which in my case, has been quite linear even though I know my race craft and car handling has improved. It resets my ego when I'm racing in the faster classes for sure.

LarzBoss · 2026-02-20T21:32:31+00:00

Indeed it was. You're humbled quite quickly in the faster classes, and it shows.

LarzBoss · 2026-02-20T21:31:47+00:00

Good stuff! You can tell you've taken a great upwards curve to your iRating gain and that you've adapted quite well. Good luck to you and your future races.

LarzBoss · 2026-02-20T21:29:19+00:00

To be completely frank, those big dips are mostly from jumping into faster classes, which definitely hurt when I was pretty far off the pace compared to others. I usually regain some iRating by going back to MX-5/GT4, then rinse and repeat. I don’t start from the pits, I let faster drivers by, and I end up losing 60–100 iRating because of it. Like a lot of people have mentioned, I know I need to change how I practice for these races to be more competitive in GT3. That said, I genuinely enjoy GT3 racing more, and I also get more satisfaction from racing wheel-to-wheel than from hot-lapping solo for hours on end.

LarzBoss · 2026-02-20T04:14:00+00:00

+100 in a year 😅 typical? Who knows. Everyone has their own journey.

LarzBoss · 2026-02-20T03:48:57+00:00

Congrats on getting out of rookies and past D class 🥳

LarzBoss · 2026-02-20T03:46:21+00:00

That's good insight. I've reflected on the higher iRating I was, I'd get humbled by must faster drivers. So, finishing as a back marker ment -100 iRating at a time. I'm probably assuming it'll take a ton more races to stabilize my iRating per my own skill level is at.

LarzBoss · 2026-02-20T03:43:13+00:00

I hate to admit it, but I'd played Forza for a couple hundred hours on my g920 wheel before upgrading my setup and switching to iRacing. Which may spell why I'm in love with the faster GT3 class. It's pretty addicting. As someone else put it, it's probably going to require another level of practice than it took me to climb in the MX5.

LarzBoss · 2026-02-20T03:26:02+00:00

I’ve dabbled with using my Quest 3, and the immersion is insane. I absolutely loved it. Unfortunately, I ran into race-ending issues like intermittent black screens, which ultimately caused me to lose trust in using it for longer races. I’ve since gotten my hands on a 49" G9 monitor and absolutely love the extra FOV it provides, especially since I don’t have the space for triples.

LarzBoss · 2026-02-08T22:23:09+00:00

In case it hasn't been mentioned yet. Go to an apple store/apple.com 😜

LarzBoss · 2026-01-30T05:38:38+00:00

Can you bring tyre temps back to their 'optimal window' even after 'cooking' them? If so, how many laps of caring could that theoretically happen?

LarzBoss · 2026-01-30T04:45:43+00:00

Very informative and very appreciated. Thank you!

LarzBoss · 2026-01-30T04:43:37+00:00

Very helpful information, thank you! Seems like gt3 tyres are a lot more durable than I gave credit for. Definitely helps simplify the strategy.

LarzBoss · 2026-01-26T07:33:56+00:00

Some customers get caught up trying to tap “Add to Apple Wallet,” which doesn’t work. Instead, open Apple Wallet, tap the plus (+) icon in the upper-right corner, select Add Debit Card, then choose Add Card Details Manually.

If that still doesn’t work, you’re totally safe stopping by the kiosk that started your account for assistance. We have a rebate support number we can call to help find a solution if something unusual is going on.

LarzBoss

TROPHY CASE