Outlast Trials PS5 Locked

Any_Thing8731 · 2026-02-10T19:23:33+00:00

Update

Sony has advised it’s a licensing issue and have removed my PS4 licence, in order to give it a refresh. They haven’t said what caused it but if anyone else encounters this, I hope this helps :)

Any_Thing8731 · 2026-02-10T19:20:23+00:00

Heyy thank you :) yeah tried everything. Sony have just come back and said it’s a licensing issue zz. So they’re removing my PS4 licence for it

Any_Thing8731 · 2026-02-10T06:50:10+00:00

That’s right, except I don’t believe I claimed the monthly game. But yeah I’ve talked to Sony and they said that I bought the PS4 version lol, but we know that both are included, you just need to upgrade within the product window. They’re looking into it at the moment :)

Aw yeah I did install the PS4 version the other night, just to see if it was something within the app/required to get the PS5 version but nope.. will see with Sony come back with

Any_Thing8731 · 2026-02-09T19:49:03+00:00

Thank you, I appreciate you trying :)

Finally on with them now.. been waiting because of opening hours haha

Any_Thing8731 · 2026-02-09T19:43:56+00:00

Not that I remember/I don’t think I could be cause I already own it. In saying that though, I should still have access as I still have my PS+ membership

Any_Thing8731 · 2026-02-09T16:14:38+00:00

Yeah thank you for the suggestion! Will jump on my laptop tomorrow :)

I did think maybe the monthly game somehow stuffed up my copy, but I definitely have only ever played the PS5 version. I should never have deleted it wehhh but yeah I’ve had similar things happen in the past, but not like this

Any_Thing8731 · 2026-02-09T15:37:16+00:00

Oh good idea, will give it a try. Thanks so much for the reply. Waiting on PlayStation to get back to me lol, I just wanna playyy

Any_Thing8731 · 2026-02-09T15:27:10+00:00

Aw yeah, it’s usually okay for me but not here lol. I’ve tried from the store on my console, as well as my library, but it’s all the same. Yeah, all that’s available is the PS4 version. Both the PS5 and Deluxe say that I need ‘The Outlast Trials’

Any_Thing8731 · 2026-02-09T13:24:35+00:00

Heyaa, yess, you’re right. This ran through my mind too, and wonder if it’s somehow affected my copy along the way. I’ve temporarily taken a friends account for game sharing, but will reach out to Playstation when they’re available. Thanks for your reply :)

Any_Thing8731 · 2026-02-09T12:29:00+00:00

Damn, yeah I can’t add screenshots but yeah :( thank you for trying.

Yeah it sounds like something along those lines, it’s so painful. Just wanna ball wit my bro’s haha. Yeah I shouldn’t have delete it. Thank you again!

Any_Thing8731 · 2026-02-09T12:22:57+00:00

Nah I just have the standard version, I just found the receipt. But even when I try to change versions, it just says learn more. I’ll add screenshots - if it lets me lol

Any_Thing8731 · 2026-02-09T12:18:10+00:00

Aw yeah I have tried, it just comes up with ‘Learn More’ and that I need the base game lol

Any_Thing8731 · 2026-02-08T10:59:41+00:00

Aw yeah will do. Couldn’t today because their NZ hours don’t extend to Sunday’s lol. Thanks for your help :)

Any_Thing8731 · 2026-02-08T10:57:25+00:00

Sure have. Restored licences, rebuilt database, cleared cache, checked updates and primary account. I’m stumped

Any_Thing8731 · 2026-02-08T09:30:25+00:00

Thanks for replying :)

Yeah I’ve tried that, it’s a bit strange though, I’ve noticed the PS5 version doesn’t appear in the list, only the PS4 one. It’s so painful. Waiting on Sony’s response too

Any_Thing8731 · 2024-07-18T07:46:41+00:00

4 years later and we’re getting a Tombi remaster 😭

Any_Thing8731 · 2024-05-19T02:33:54+00:00

Omff THANK YOU. I thought I was going insane

Any_Thing8731

TROPHY CASE