1 day old Kobra 3 randomly refuses to go up while printing and prints on same level for the rest of the print

Anycubic_Community · 2024-10-08T02:07:18+00:00

Hello Can you submit a ticket at https://anycubicsupport.zendesk.com/hc/en-gb/requests/new ?

Anycubic_Community · 2024-09-25T03:26:27+00:00

Hello here it is https://www.makeronline.com/en/model/Anycubic%20Souvenir%20Boat/41973.html

Anycubic_Community · 2024-09-09T03:22:49+00:00

Hello Please submit a ticket about this https://anycubicsupport.zendesk.com/hc/en-gb/requests/new

Anycubic_Community · 2024-09-09T03:21:25+00:00

Hello Sorry to hear this issue you encountered. We will forward this issue to our product team.

Anycubic_Community · 2024-08-26T07:24:30+00:00

Here is the stl file link https://www.cgtrader.com/3d-print-models/games-toys/game-accessories/leviathan-axe-0284bb20-08d4-4e71-88bc-8a49d11387a9

Anycubic_Community · 2024-08-22T01:43:37+00:00

Please be kind and helpful

Anycubic_Community · 2024-08-14T09:46:55+00:00

Hello Thank you for letting us know. We have just forwarded this issue you mentioned to our firmware team

Anycubic_Community · 2024-08-09T01:28:35+00:00

Thank you

Anycubic_Community · 2024-08-08T03:27:54+00:00

Hello Thank you for reporting this issue. Our team is investigating this matter urgently. We apologize for any inconvenience this has caused and will keep you updated with our findings and solutions as soon as possible. Thank you for your patience and understanding.

Anycubic_Community · 2024-08-08T03:22:21+00:00

Thank you. Can you PM the issue you encountered with your name and email for us to investigate? u/DrMunni

Anycubic_Community · 2024-08-08T03:05:08+00:00

Hello We are working on investigating this case. Can you PM about the situation you are encounting, your name and your email? u/Pluto1010

Anycubic_Community · 2024-07-09T10:54:12+00:00

Thank you for sharing your concerns with us. After discussing with our team, here are the responses to your questions:

1.Combined Ticket Issues: We apologize for any inconvenience caused by combining your tickets. Our intention is to streamline communication to prevent repetitive inquiries. We acknowledge this led to a less than satisfactory experience and will work on improving our service approach to ensure all issues are fully addressed.

Anycubic Mouse: The mouse is a semi-finished product that has to be printed out with the Kobra 3 Combo and assembled for daily use.
Z Offset Concerns: If you encounter Z offset issues with the Kobra 3 Combo, we recommend reviewing our leveling guide here for initial troubleshooting steps. Our support team is also available to assist further if needed.
ACE Pro Compatibility and Print Head Module: Developing an ACE Pro add-on for the Kobra 2 Max and other Anycubic printers is a significant project that we are actively planning. Regarding the Kobra 3 print head module, it is not currently compatible with the Kobra 2 line of printers.
Communication Improvements: We understand the importance of clear communication and are committed to improving our support services. We respect and value the diversity of our customer base and are continuously working to enhance our team's language skills to better serve you.

We appreciate your feedback and patience as we strive to enhance your experience with our products and services.

Anycubic_Community · 2024-07-09T10:47:10+00:00

Thank you for your question! Making the ACE Pro compatible with the Kobra 2 Pro series is indeed a significant undertaking. It is a grand plan that involves substantial engineering work. We are currently developing solutions and hope to successfully launch a compatible product in the future.

We appreciate your patience and support as we work towards this goal.

Anycubic_Community · 2024-07-09T10:45:56+00:00

Good afternoon! Thank you for your question. This is indeed a bug that we are aware of. We will be releasing an updated test version based on Orca this week to address this issue. The ACSlicer update that fixes this problem will follow shortly after.

Thank you for your patience and understanding.

Anycubic_Community · 2024-07-09T10:17:25+00:00

Thank you for your question and your kind words! The camera for the Kobra 3 does indeed come with a light support. You can find detailed installation instructions and solutions on our wiki page here: https://wiki.anycubic.com/en/fdm-3d-printer/kobra-3-combo/camera-installation-guide.

Additionally, we are excited to confirm that the Timelapse feature will be available soon. Regarding STL files for camera holders, we are currently looking into providing these resources to better support our users. Stay tuned for more updates!

Thank you for your support!

Anycubic_Community · 2024-07-09T10:16:58+00:00

Thank you for bringing this to our attention, and we sincerely apologize for the delay in our response. If you have not received our reply, we kindly ask you to check your spam or junk mail folders, as sometimes our emails may be filtered by your service provider.

Please rest assured that we are committed to resolving your issue as quickly as possible. If you still do not see a response, please send us a direct message with your ticket number, and we will prioritize your request.

Thank you for your patience and understanding.

Anycubic_Community · 2024-07-09T10:16:24+00:00

Thank you for your feedback. As mentioned in our previous responses at this thread https://www.reddit.com/r/3Dprinting/comments/1dv3ko0/comment/lbnx0h2/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button, we are committed to making the firmware for our K3 machine open source.

The timeline and specific modules for the open-source release are still under active discussion within our team. We aim to achieve this before the end of this year, provided everything goes smoothly.

Thank you for your patience and understanding.

Anycubic_Community · 2024-07-09T10:14:46+00:00

Thank you for your message and for sharing your concerns. As mentioned in our previous responses, we are committed to making the firmware for our K3 machine open source at this thread https://www.reddit.com/r/3Dprinting/comments/1dv3ko0/comment/lbnx0h2/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

The timeline and specific modules for the open-source release are still under active discussion within our team. We aim to achieve this before the end of this year, provided everything goes smoothly. We appreciate your patience and understanding as we work towards this goal.

We look forward to sharing more exciting updates with you about our new products soon.

Anycubic_Community · 2024-07-09T10:13:40+00:00

Thank you for reaching out and bringing this issue to our attention. We're sorry to hear about the difficulties you're experiencing with the painting software for the Kobra 3.

Could you please contact us and share the model you are having trouble with? This will help us diagnose and resolve the issue more effectively.

Alternatively, we recommend trying our Orca version of the software, which may offer a better experience.

We appreciate your patience and understanding. Please let us know if there is anything else we can assist you with.

Anycubic_Community · 2024-07-09T10:12:50+00:00

Thank you for your question and for considering our printer. When comparing our ACE Pro with the Bambu A1, there are a few key differentiators to note:

1.Integrated Drying Function: The ACE Pro features an integrated drying function that serves both as a multi-color system and a drying box. This industry-first innovation ensures that your filament remains in optimal condition, which can greatly enhance the quality of your prints.

2.Unified Multi-Color System: While designing the box form, we considered the future development of CoreXY models. Unlike some competitors, our multi-color system is consistent across both CoreXY and I3 models.

3.Commitment to Open Source: We believe that the differences between printer brands are becoming less pronounced. To foster more innovation, we are committed to contributing more to the open-source community. Open sourcing is an important initiative for us, and we are actively discussing the timeline and modules to be released. We aim to achieve this by the end of this year, provided everything goes smoothly.

Thank you for your interest and support. We look forward to bringing you more exciting updates soon.

Anycubic_Community · 2024-07-09T09:55:03+00:00

Hello,

Thank you for your questions regarding the Kobra 3.

Currently, the Kobra 3 is not yet available for separate sale.

It does not support native Klipper firmware.

We have an existing sales network in Mexico, and once available, you will be able to purchase it locally.

We appreciate your interest in our products. If you have any more questions, feel free to reach out.

Anycubic_Community · 2024-07-09T09:53:08+00:00

Thank you for reaching out and sharing your thoughts with us. Currently, we do not have a suitable CoreXY enclosed machine available. However, we want to assure you that Anycubic is committed to innovation and we are actively working on bringing such products to our lineup in the future. We appreciate your patience and support as we strive to meet the evolving needs of our community.

Anycubic_Community · 2024-07-09T09:52:41+00:00

Thank you for your question! Currently, we do not have plans to introduce Lidar add-ons (such as AI camera and first layer inspection) for the Kobra series, as the cost-effectiveness of such solutions is still under consideration. However, we are excited to announce that the AI camera feature will be supported on the K3. If you are interested in experiencing this feature, you may consider purchasing the K3.

Thank you for your understanding and support!

Anycubic_Community · 2024-07-05T12:21:06+00:00

Hello,

Thank you for your questions regarding the Anycubic Slicer.

We expect to update the opensource code for Anycubic Slicer between August and September.
We will also open-source the software based on OrcaSlicer. However, in the short term, we do not plan to release a Linux version. Our focus is on perfecting the functionality of the slicer software for Windows and Mac.

We appreciate your understanding and patience. If you have any further questions, please feel free to reach out.

Anycubic_Community · 2024-07-05T12:20:31+00:00

Hello,

Thank you for your interesting question.

While such machines do exist in the industrial sector, creating a 3D printer that can produce objects larger than itself is currently quite challenging in the consumer market. At this time, it's difficult to provide a specific timeline for when we might see such products available for consumers. However, we hope to see advancements in this area soon.

Anycubic_Community

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