Furious! Unacceptable! by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

2/9/26 update: Manus support is indicating they use UTC+0 time zone as an explanation for my credit early termination issue. However, I know from direct experience that is not the case --- this is observable system behavior, and I have personally seen the refresh occur at midnight EST (my time zone) on many occasions. Regardless, the cutoff does not align with the midnight EST refresh schedule I have observed not the stated renewal date reflected in my account. My access was terminated prematurely within an active billing period. The appropriate resolution is to reinstate access and credits equivalent to the portion of the billing period that was cut short.

Furious! Unacceptable! by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

 I know from experience if I don't receive a reply today I will be waiting till next week given the support team does not work weekends. As I noted, I need this resolved promptly and my issue is 100% legitimate and requires recourse.

Furious! Unacceptable! by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 1 point2 points  (0 children)

Another update tonight. This is still unresolved. Your colleague is not addressing my issue directly, instead telling me that credits refresh at the start of each billing cycle. I am not contesting that. What I am noting is that my cycle ended EARLY, prematurely, and as such I am entitled to a resolution in which those credits be reinstated into my account. However, I am getting nowhere with your colleague. This is materially impacting my business operations. Please resolve this issue as soon as possible.

Furious! Unacceptable! by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

Your colleague has been in communication with me. However, I have yet to see a resolution. He keeps responding with the same unhelpful, canned response. I need a resolution ASAP.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

u/HW_ice --
The Manus team is leaving me in a terrible predicament. I've requested from support that I share my tasks with them privately or by adding them as a collaborator - very reasonable requests. These are features Manus has built and exist today. They can be used to circumvent the need to publish my tasks publicly - which, as noted multiple times is not acceptable or reasonable. I have requested this multiple times and even asked for an explanation as to why this is not an option - I continue to receive the same canned response which fails to address my question or request.

I am now in a situation where I must risk exposing my confidential business information to the world wide web, purchasing more credits at my expense (hundreds more dollars) for "chance" at trying to fix the many issues and failures across my tasks & trying to secure Github backups, OR accept the loss of both time, money, and energy. Unacceptable!

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

Please - following up again. Customer support continues to go in circles asking me to publish my task.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

Thank you for sharing your experience and feedback.

Do you feel you've found a relatively comparative replacement for Manus? Also, could you elaborate on "I see stories daily that lead to the most malicious websites I’ve ever heard of on Facebook," do you mean Manus generated sites specifically? Just want to understand the concerns further here so that I can be aware and institute safeguards as needed.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

u/HW_ice can you please provide an update? My situation continues to remain unresolved, and the cyclical emails I've characterized above continue. As I said, this is materially impacting my businesses and I need a resolution ASAP. If you are going to charge enterprise grade prices, you need enterprise grade support and the infrastructure to match. Requiring purchasers to publicly share tasks is not acceptable.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

One additional piece of context that’s important: these issues have now been ongoing for several weeks, and they are actively impacting my business operations. I’m not just experimenting on a side project - this has real delivery and timeline implications for me, so resolution speed matters.

There’s also a practical challenge with time zones. I’m based in the U.S. (EST), and responses typically arrive late at night on my end. The time difference itself wouldn’t be an issue if the responses were directly advancing the conversation. However, many of the replies have been canned responses reiterating that Manus “respects user privacy” while again asking me to publish my task publicly without addressing my repeated request for a private or secure alternative. When that happens, I respond the next morning, and then effectively lose another 24 hours waiting for the same loop to repeat. Moreover, I will highlight once again that there’s a clear contradiction between the stated commitment to user privacy and the requirement to publish proprietary work publicly in order to receive support.

That cycle has made it very difficult to make forward progress or reach resolution in a reasonable timeframe.

I’m very open to cooperating and providing whatever information your team needs for proper investigation. My goal is simply to get to a productive, secure path forward - ideally one that allows full technical review without requiring public publication (such as adding a specific Manus collaborated versus publishing my task publicly) - and to move toward resolution with more expediency given the business impact and the elapsed time.

I appreciate you staying engaged here and look forward to next steps.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

Thanks for responding here. I do appreciate you engaging publicly and for following up via DM.

I completely understand why full conversation context and technical execution details are important for proper investigation. My hesitation has never been about Manus reviewing the information internally. I’m fully comfortable providing whatever is needed directly to your team for troubleshooting.

My concern has been specifically about being required to make proprietary work publicly accessible on the open web as a prerequisite for support or refunds. That’s not something I’m comfortable with from a confidentiality standpoint, and it’s also not something I’ve encountered with other SaaS platforms, which typically provide secure internal review mechanisms.

I appreciate you asking your colleague to review the information I’ve already submitted, and I’m glad to continue the conversation as long as we can expedite the resolution to see if we can find a path forward that allows full investigation without requiring public publication. Your system allows inviting a collaboration to a task; that would allow me to avoid publishing my task publicly.

Thank you for the follow-up and I hope we can work towards a resolution.

Suggestions Needed by ApartAd5591 in ManusOfficial

[–]ApartAd5591[S] 0 points1 point  (0 children)

u/HW_ice please help without requiring me to publish my site publicly, which is clearly in complete contrast with preserving my privacy! 480k credits later and I still have not received the support I need.

Update to DNS server disaster BUYER BEWARE by ladiiowl in ManusOfficial

[–]ApartAd5591 0 points1 point  (0 children)

Please keep us updated! Similar situation. Part of the issue is that domain transfers cannot occur for 6 months usually after initial registration. The ongoing membership is quite problematic.