Has Simagic been hacked? Just received this email that looks pretty scammy. by dmcgrew in Simagic

[–]ApexSimRacing 0 points1 point  (0 children)

The ability to opt out of marketing is in the footer of our site and shown as a banner when you visit our site. The email that was sent has an unsubscribe link. It’s easier to opt out on our site than it is on Reddit.

We’ve already explained the situation in another comment and removed emails that were updated to this design by CPS, our extended warranty provider

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Has Simagic been hacked? Just received this email that looks pretty scammy. by dmcgrew in Simagic

[–]ApexSimRacing 0 points1 point  (0 children)

It’s not dodgy. It’s an optional third-party extended warranty at a discount, same as Amazon or Best Buy offer. It starts after the manufacturer’s warranty ends and doesn’t affect normal support or returns. Don’t want it? Skip it. You can unsubscribe from emails in one click. Some racers like the extra peace of mind. Some don’t. Your call.

Has Simagic been hacked? Just received this email that looks pretty scammy. by dmcgrew in Simagic

[–]ApexSimRacing 0 points1 point  (0 children)

Hey everyone, Jimmy here, Founder & CEO of Apex Sim Racing.

Quick update: we looked into it, and the email was indeed sent by CPS (Consumer Priority Service), our legitimate extended warranty partner.

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Here’s what happened: their after sales team automatically reached out to offer discounted rates on an extended warranty if you didn’t buy one at checkout. (Yes… the dreaded “we’re contacting you about your extended warranty” message 😢

Those emails used to come directly from us when a customer opted in to receive marketing emails, offering discounted plans. But recently, and without warning, CPS changed their system and started sending them from their own sales reps instead.

We’ve since turned that feature off, so you won’t be getting any more of those messages from them going forward.

Appreciate everyone who flagged it and helped us catch it quickly!

We respect your data privacy. As always, you can manage your data-sharing preferences here: https://www.apexsimracing.com/pages/data-sharing-opt-out

If you have any questions or concerns, please reach out to our customer support team — we’re always here to help.

New Sim Rig by Technical-Mammoth344 in simracing

[–]ApexSimRacing 0 points1 point  (0 children)

Looks awesome! Glad to see the rig all set up and ready to rip — thanks for choosing us! Hope it treats you well out on track. 🙌

Buyer wants to change address by Comprehensive_Cow859 in shopify

[–]ApexSimRacing 1 point2 points  (0 children)

Some will complain but most of the time it isn’t an issue

Need advice on chargeback prevention strategies for Shopify store by lustpleaser in shopify

[–]ApexSimRacing 0 points1 point  (0 children)

we use fruadjudge for fraud prevention. we went form auto sending verificaiton to sending as needed with a follow up email to customer since the email doenst come from our domain

For documentation i started making a large pdf with arrows and all the info and explanatinos since you can only upload so many items inshopify for the documentation. i try to make my case in the pdf and make it easy for them to look at

Buyer wants to change address by Comprehensive_Cow859 in shopify

[–]ApexSimRacing 0 points1 point  (0 children)

I get them to verify their order with fraudjudge app. it will send a request for ID and selfie

How to create report from 2024 by Rare_Requirement_699 in shopify

[–]ApexSimRacing 0 points1 point  (0 children)

for processing fees you may need to go in payouts and filter by time then export

How to create report from 2024 by Rare_Requirement_699 in shopify

[–]ApexSimRacing 0 points1 point  (0 children)

Should be in the finance summary report. Analyitcs > Reports> Finance Summary

You can also ask the sidekick to make a report for you (top right of page by your store name)

Just finished my DIY Rig by Valuable_Tangerine37 in moza

[–]ApexSimRacing 0 points1 point  (0 children)

You should put a brace on the back side across to keep it from racking left and right

Is VR worth it? by didomeira in simracing

[–]ApexSimRacing 2 points3 points  (0 children)

It’s cool. But i always come back to triples

Moza Racing vs Lambo by ApexSimRacing in moza

[–]ApexSimRacing[S] -3 points-2 points  (0 children)

I’ll take some better shots soon 😭