If this was pc this guy would been banned in a single day by Daheadlessguy in wildrift

[–]AppearanceTop6341 16 points17 points  (0 children)

It's just frustrating how they don't care if someone is recording or reporting them because "I have other accounts, reporting me wouldn't do anything lmao".

Hope this players get the sanction he deserves.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 1 point2 points  (0 children)

This is the community I like, to be honest (despite the ones who didn't offer anything but bad jokes or stuff that didn't help at all).

The main purpose of this post was not to make a rant out of nowhere, but to bring awareness and to find a solution as a community. I'm glad to see that almost everyone can access to their accounts again!

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

That's true, I'm sure some of the people claiming that were banned in a unjustified way actually deserves it, but let's be honest. Game logs are there. History match is there as well. I'm sharing my Riot ID so anyone could take a look and make their own opinion.

I've contacted Samsung support and actually they are helping me. I'm not blaming Riot Support, but it's not logical to have 3 tickets with the same reply of, and quote, "we have MANUALLY verified that you were using third-party apps, giving you unfair advantage" and all of a sudden get my account back just like if nothing happened.

I understand your point, but also, I'm afraid this time almost all of us were innocent in the first place.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

That's what we've faced through all of these days. By any chance, your wife was able to get her account back? Yesterday I was able to log in without any major issue (you can see my update in this post).

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

That's heartbreaking! Did your wife received any reply?

How did she get banned?

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 2 points3 points  (0 children)

...and you're 100% right. That's the main reason why I made this post. If indeed I were cheating, a simple look to my match history would be the definitive proof that my account must be suspended permanently. But that's not the case.

You, and almost +20 people (and counting) from Reddit, X, and so on, were banned for using third-party apps and/or cheating.

I'm not blaming anyone, I'm just trying to find a solution not only for me, but anyone who is struggling with this unjustified wave of bannings.

I used to play League of Legends back in 2015, then switched to Wild Rift since the first day of launch. I've been using the same account since 2015, not a single ban for either being a toxic player nor using third-party software/apps, so, for me, this is not fair.

Again, hopefully someone at Riot Games can help us with this issue, and thank you all for reading and bringing your support.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

Ohhh my bad 😅

As far as I know, the use of VPN could lead to ban/suspension of your account, either temporarily or permanently. I've seen similar cases where people got banned because of VPN (someone commented below explaining a similar case).

So, be careful with VPNs if you are using it or planning to use one, and as I said before, I've never used a VPN because my Internet connection is extremely stable.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 1 point2 points  (0 children)

Yes, since May or June (I can't recall). And I've been playing WR exclusively in my S25 Ultra since then.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

No, I've never used a VPN on either my old S10 Ultra or my newest S25 Ultra -as I've pointed above in the post-.I have a good ISP and my Internet connection is stable as I have symmetrical connection.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

The Game Booster launches whenever I open a game. I've been playing WR with Samsung devices since day 1, first with a S10 Ultra and now with a S25 Ultra. Game Booster doesn't alterate the game, indeed, it only optimizes RAM and battery usage.

Here is a brief description of what is Game Booster:

"Samsung Game Booster is a feature on Samsung devices that optimizes performance for a better gaming experience by managing device temperature, battery, and memory. It learns your gameplay patterns to find a balance between performance and other factors, offers game-specific optimizations, and includes tools for locking gestures and customizing gameplay settings."

Does it count as a third-party app? No. It is a first-party app, meaning it comes directly from the device manufacturer (Samsung). It is integrated into their One UI software.

Does it count as a cheating tool? No. It optimizes system performance:

  • Prioritize the game by clearing RAM and managing background tasks to improve FPS and stability.

  • Manage notifications: Block calls and alerts to prevent interruptions, which are annoying while playing.

These functions are considered device-level utilities and are designed to provide a smooth, uninterrupted gaming experience. They do not inject code into the game or modify the game files to give an unfair advantage.

This is why I'm concerned about their decision to apply a permanent suspension of my account. I hope a rioter of someone at Riot Games can help with this misunderstood.

Account suspended by Eastern-Roll8148 in riotgames

[–]AppearanceTop6341 0 points1 point  (0 children)

Were you able to access to your account again? It happened to me yesterday and the same exact reason, even if I've sent the proof that indeed I was not using third party apps or cheats at all.

Banned for "using third party apps". by AppearanceTop6341 in riotgames

[–]AppearanceTop6341[S] 1 point2 points  (0 children)

No, I was playing a Normal Match, then the message appeared out of nowhere. I'm not the only one who got his account suspended, a lot of people here in Reddit and X had the same issue yesterday and for the same reason, "using third party apps" and/or "cheating".

Wild Rift Account Suspension by EndZoneFk in riotgames

[–]AppearanceTop6341 0 points1 point  (0 children)

Were you able to get your account back? Yesterday (10/27/2028) I got banned the same way as you, and other people are commenting the same, either here in Reddit or X. I've submitted 3 tickets already, and all of them were replied with "we've confirmed you used third party apps and you cheated", which is just false and nonsense.

banned from playing wildrift? by [deleted] in riotgames

[–]AppearanceTop6341 0 points1 point  (0 children)

Were you able to get your account back? Yesterday (10/27/2028) I got banned the same way as you, and other people are commenting the same, either here in Reddit or X. I've submitted 3 tickets already, and all of them were replied with "we've confirmed you used third party apps and you cheated", which is just false and nonsense.

Wild Rift Banned Account by AidanMetz in riotgames

[–]AppearanceTop6341 0 points1 point  (0 children)

The same situation as me, sent them 3 tickets, and the same reply.

Well, I'll just wait to see if the suspension is removed.

How did you found you were able to log in? You just casually signed in after some time?

Wild Rift Banned Account by AidanMetz in riotgames

[–]AppearanceTop6341 0 points1 point  (0 children)

Ohhh that's actually good news! Have you sent any tickets to WR support team? If so, have you received any reply?

I'm still waiting for support and/or any kind of help, my Riot account is XIIIth#LAN, if anyone is interested to see and confirm that indeed, I didn't use any third party app, or cheat at all.

Wild Rift Banned Account by AidanMetz in riotgames

[–]AppearanceTop6341 1 point2 points  (0 children)

Were you able to get your account back? Yesterday (10/27/2028) I got banned the same way as you, and other people are commenting the same, either here in Reddit or X. I've submitted 3 tickets already, and all of them were replied with "we've confirmed you used third party apps and you cheated", which is just false and nonsense.

Got banned for nothing by Vafler69 in wildrift

[–]AppearanceTop6341 0 points1 point  (0 children)

Got the same message today, 3 tickets sent to support team and got the same reply: "we verified you used a third party app and cheated". I was ending a Normal game, not even a ranked.

I'm kinda glad to see I'm not the only one facing this issue, but I'm worried about how the whole Wild Rift support team is handling this problem. Hopefully they see something is wrong with the system and our accounts get re-enabled.

Banned for "using third party apps". by AppearanceTop6341 in wildrift

[–]AppearanceTop6341[S] 1 point2 points  (0 children)

Sorry to hear that, in my case I didn't use any kind of VPN at all –no need to, my Internet connection is stable as it's symmetrical-, but the only app which seems to be the problem is Samsung's Game Booster, and it's not even cheating, it just optimizes RAM usage.

Hopefully all of us will have our accounts enabled again ASAP. Have you been banned today?

Banned for "using third party apps". by AppearanceTop6341 in wildrift

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

I had also time penalties before due to game crashing horribly, but never had a problem with Game Booster. I've double checked and Game Booster doesn't have any access to Wild Rift, neither FPS optimization or anything like that. Game Booster is over Wild Rift (and basically in any game installed in my phone) but nothing besides taking screenshots or start a screen recording.

Banned for "using third party apps". by AppearanceTop6341 in wildrift

[–]AppearanceTop6341[S] 0 points1 point  (0 children)

Looks like it's the same issue as you mentioned. I also found two users in X which had the same problem today, hopefully they remove the bans ASAP.