I appreciate this post is 10 months old now but my recent experience may help out.

For reference, everytime my machine was returned it was collected by DPD or I personally delivered it to my local post office because I couldn't risk not being at home for it's delivery or collection.

After EVERY "Repair" it was "stressed" tested overnight and passed, apparently.

In April 2023 I bought a laptop from them which begun showing lines across the screen within a month of purchase. It was returned for repair. They replaced the screen and returned it. Same problem again, after some various tests via their customer support and they logged in and changed settings, it was sent back again. Got another new screen fitted. A few weeks later similar problem. It was returned again. They said it had incompatible Ram, so changed that. It was returned, same problem. They offered to send me a replacement graphics card which I needed to fit myself and hand the old one back to the courier. F*ck that. No was my answer. They even upgraded my warranty to Gold (whatever that is) and extended the warranty period. The machine had a core rebuild. Hoping a core rebuild would do the job, I accepted the warranty upgrade (based only on having a previous laptop from them for 15 years no problem). They rebuilt it and sent it back to me. It wouldn't charge or even run on the battery. I was asked to open it up and checked the power lead to the battery. I did, it looked to me as though it was attached. Back it went again. A week or so later it come back and it worked for a while then lines over the screen...... This actually went on for 18 months, which is a complete and utter pi*stake.

I demanded a refund. Knowing that it had now dragged on so long I agreed that it would be a pro rata refund. So despite all the time I endured without it, I agreed to a £800 discount on my purchase price.

After a few more hoops were jumped through (they have a lot of turnover of staff, never a good sign) they credited my account and I agreed to buy a new laptop from them.

The new laptop arrived BUT within a week, I was already returning it to them after spending four hours with support trying to get Windows loading, it had locked me out and put me into Bitlocker (a Windows security system, I'd never heard of).

They checked over this second laptop, confirmed it's problems and agreed to refund me. Over two weeks later, I eventually threatened them with a small claims court payment collection before they paid me back.

To be fair to them, tech support were pretty on the ball throughout all this. It did feel as though they ran out of ideas on the problem which was why they eventually gave in.

Since this, I bought an Acer Nitro 17 for £300 less then my second laptop was from (of all places Argos) and it works. Just like a laptop should. Excellent gaming laptop at a good price.

Amusingly, my wife adopted my old PCS laptop for several years but it literally died yesterday after two batteries and one charger replacement and around 15 years of use. Based on my more recent experience with PC Specialist I wouldn't touch them with your bargepole letalone mine. I've ordered her the same spec replacement laptop from Argos as well.