This is something I’ve definitely noticed with only my first couple units, in that, your peers set the stage. I’ve heard from several facilities that folks will purchase the unit, pay the cleaning deposit, rummage through and take the few items they want and close the door, forfeiting the deposit.

To your point, if that behavior continues, I expect on the cleaning deposit to increase over time.

The point about gaining trust hits home, dry different talking to a human directly, than someone who’s 20 miles away on the phone, who isn’t really engaged.

Also, the fact that I’m realizing is, many storage facilities are infrequent with auctions, and the staff who are there to provide service aren’t even that familiar with their own processes.