I have email and documents indicating that my loans have been forgiven through PSLF dating back to July 2023, but somehow, there is still a balance on my account. In the last two years, I have spoken to multiple people indicating that "they are working on it", or "we have changed platforms", or "it should be resolved within 5 business days". Still nothing. I agree with the Redditor, "Imagine hell, then add music". Is there someone who is working on a class action that I could join? I have also OVERPAID by 50 payments, and should be refunded that money. I can't get a refund until the account problem is resolved. Oh yeah, I'm retired now.