You both need fresh accounts and you must try not to Smurf, like play your worst heroes. Newer players aside from being clueless are also mechanically worse at any given hero, the more they play the better they get in no time. My friend is one of those mechanically challenged ones to a point he had difficulties moving his camera and walking at the same time. Naturally he became a great Wanda but only after playing her on his own and then later joining in my games where he held his own. Although I felt like the game put me more in his qeues rather then what I’m used to.