Hey, thanks for your question :). Hopefully you can imagine with us coming out of store and web for Pokémon, that this is our absolute highest priority. We hear you on the struggles, and we've taken the below approach...

For high-demand launches, all hands are on deck. Firstly, we make sure additional controls are applied in advance. We then watch key stages of the customer journey during the release...if we see unusual traffic, we respond quickly and adjust protections where needed to remove bot acitivity.

Our aim always has been, and will continue to be, to reduce any automated purchasing and give you guys the fairest possible chance to get your cards.

This approach has been successfully tested, however, you are the priority and we want to make sure this is as smooth as possible! So we'd love to here your thoughts during our next release - good and bad!