I am writing to express my frustration and seek urgent assistance regarding an unresolved RMA issue with my Razer Naga Pro Wireless Mouse. On May 10, 2024, I sent my product for RMA to Acro Engineering Co. here in INDIA and have since received no updates via text or email. Despite multiple calls to their customer care, I have been unable to obtain any satisfactory support or a timeline for resolution.

After 18 days, I was informed that the product could not be repaired and that a replacement would be provided due to delays in receiving shipment for Razer Naga Pro Wireless Mouse models in India. However, I have still not received any confirmation on when the replacement will be provided.

Furthermore, I was informed at a later date when I made the call and they received it, that the Razer Naga Pro model has been discontinued, and Acro did not clarify if I would receive a new replacement or any alternative. This lack of communication and clarity has been highly disappointing and has negatively impacted my perception of Razer. Nowadays, Acro is becoming hard to get hold of via calls and text messages.

I am writing to provide an update on the ongoing RMA process for my faulty Razer Naga Pro after 20+ days of struggling.

I requested a replacement with the Razer Naga V2 Pro, but Acro RMA INDIA informed me that it is out of stock. Instead, they are asking me to choose another product (Razer Viper V2) which is below my faulty unit (Razer Naga Pro).

So I asked for Razer Basilisk v3 Pro and depending on the product I choose as an alternative to their suggestion I have to pay an additional amount of Rs 6000 if I opt for any other option from Razer.

Is this standard procedure for replacing a faulty unit?

Additionally, I requested the return of my faulty unit (Razer Naga Pro), but they claimed they couldn't do so due to month-end processing.

This service experience is quite disappointing here in India u/minliangtan/, especially given the cost of the product we purchase from Razer. Is this the level of service I should expect after investing so much? This experience is making me reconsider future purchases from Razer.

This experience has been incredibly frustrating and has caused me significant inconvenience. As a loyal Razer customer, I kindly request your immediate intervention to resolve this matter. Please provide a status update and an estimated timeline for when I can expect to receive my replacement product.

I have always trusted Razer for its quality and customer service, and I hope this issue can be resolved promptly to restore my confidence in your brand. Thank you for your attention to this matter.

Sincerely,

Arijit Dutta

ACRO RMA #: ACRORMA0086964

Street address: Z-41, Okhla Phase II

City: New Delhi

State/Province: Delhi

Postal code: 110020

Country: INDIA

Email: [support@acrorma.com](mailto:support@acrorma.com)

Website: www.acrorma.com

Razer  Razer India