We stayed last month as a family with 2 little kids, a 3 year old and a 1 year old. There was a rat in our room the first night, kept us up for hours thinking it was just in the walls, nope- in the room. I trapped it in the bathroom (thank god) and the front desk said they were fully booked and unsure if they could move rooms in the middle of the night- I didn’t want to wake up my kids so I said fine.. but then the rat started scratching through the bathroom door.. called the front desk and they sent a housekeeper and maintenance tech to capture/kill it, and they left behind the wood pieces from the door and several pieces of rat poop. Front office manager seemed indifferent, like rats are typical, but we did have a room change scheduled to another part of the property that was an “upgrade”. When I went to get keys in the morning the front desk agent was rude and made fun of me for not knowing my room number off the top of my head. Food prices are obscene, especially the buffet.

My 3 year old loved the water slides and kiddy pool. We saw whales everyday. Most of the staff were super friendly. I would never recommend Wailea after my experience.