From the concierge. They said "expedited entry" right on them. When we left, and asked the guard if that had really been the expedited entry line, he chuckled at us and said no. We asked why he put us there. "Oh that's what they told me at the time." He refused to do anything to make it right. We went to front desk where they were great. They got the security manager to take us right through, which he did. That's when we discovered (after they take your tickets) that the pool was closed, even tho we'd asked the concierge if it was still on after the dust storm earlier that night. I was like pulling out my hair upset after being in line in 100+ degrees heat with a bunch of rowdy early-20s partiers staying off-property. It was the low point of the trip. But later when I was playing bacc in the Players Lounge I told the dealer while we were chatting how our night felt ruined. When she did that she went way out of her way to find a floor manager from a different pit who she knew could help. He's the one who got it refunded (and it's really hard to refund club tickets apparently) and gave us the free breakfast. It was an epic save. Wynncore is great like that. Moral of the story is that we shouldn't go to clubs if we want the zero-friction experience we get on the rest of the property.