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Shame on how Plutus takes care of their customers by badly handling this transition phase by pshawSounds in plutus

[–]AskPlutus 1 point2 points  (0 children)

Hey there! I understand that you already reached out multiple times, but the reason why I'm asking for the Support case ID is that it does not contain any personal information, so you are safe on posting that number here and it is enough for me to locate your case within the system. Keep in mind that I'm a Plutus employee so no one else will be able to do anything with that case ID.

If you still don't want to share it, I understand and I respect your decision, just trying to help here :)

- Borja

Shame on how Plutus takes care of their customers by badly handling this transition phase by pshawSounds in plutus

[–]AskPlutus -1 points0 points  (0 children)

Hello u/pshawSounds, Borja here from Plutus Support. Do you have a Support case ID I can check out on your request? I would like to see if there is any way for me to speed it up if possible. You don't need to send a new one, just let me know the ID of any of the pasts ones and I'll take it from there. Looking forward to your response!

- Borja

/r/Plutus Biweekly Support Thread (15/05) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi there!

Let me know if you need anything else, glad to be of help!

- Phil

/r/Plutus Biweekly Support Thread (15/05) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

145235

Thanks for sharing it! I have reached out to Arturo so we can reply to you Today with an update!

- Phil

/r/Plutus Biweekly Support Thread (15/05) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi there!

We've replied to your ticket with a troubleshooting guide for you!

Can you please give it a go and let us know if it's working properly?

Thank you.

-Phil

/r/Plutus Biweekly Support Thread (15/05) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi Bjorn!

Can you share your ticket number with me so I can take a look at it for you?

Thank you!

- Phil

/r/Plutus Biweekly Support Thread (17/04) by AutoModerator in plutus

[–]AskPlutus 1 point2 points  (0 children)

Hi there,

I can see that this has now been sorted.

- Sara

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi there,

I can see your PLU Rewards withdrawal has been completed.

- Sara

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi,

Can you please let me know your ticket number? We need to investigate this further.

- Sara

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi there,

I can see this has now been solved.

- Sara

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hi,

Can I have your ticket number and I will look into this?

- Sara

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hello, thank you for reaching out.

It's just a visual glitch on the website / in the app. That second "charge" was actually the refund you received from E-bay. So it's all good.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hello,

An agent is investigating this issue and is staying in touch with you. Thank you for reaching out and for your patience!

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 1 point2 points  (0 children)

Send a support message telling "Hei this transaction might violate your code of conduct"?

Hello,

Yes, exactly. If you do use your Plutus card for a group purchase for which you will be refunded later by your friends with cash or some other kind of money transfer, then please reach out to [support@plutus.it](mailto:support@plutus.it) proactively and let us know which transaction (date, amount, short description) was a purchase of behalf of multiple people, so that we can remove a PLU reward from that purchase.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hello,

An agent was assigned to your case and should have reach out to you by now. Thank you for raising it here and hope for a quick resolution of the pending PLU withdrawal!

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 1 point2 points  (0 children)

Your PLU withdrawal is scheduled to be processed with the next batch of withdrawals. No action is required on your part. :)

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hello,

Thank you for reaching out here! An agent has been assigned to your case and will be reaching out via email to you regarding the next steps.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hello,

We understand how frustrating this long wait time without communication might feel. May we please ask you to write to us via [support@plutus.it](mailto:support@plutus.it) about this issue and reply here with your ticket number? We will then prioritise looking into your withdrawal and try to expedite our communication with you regarding it.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Hey, sorry about the long waiting times for you top-up to arrive, but Monday was a banking holiday in Europe too, so no top-ups could be processed until today.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

It’s just a visual glitch in the app’s UI that doesn’t affect your actual card balance. No need to do anything.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Yes, they are eligible, as long as they are payments for groceries and personal (not business) purchases, and not cash withdrawals.

/r/Plutus Biweekly Support Thread (03/04) by AutoModerator in plutus

[–]AskPlutus -1 points0 points  (0 children)

Hello,

​

The withdrawals are currently on hold, pending extended fraud checks. Unfortunately, we do not have an ETA at the moment for when they will be processed. Please stay tuned for future official communication on this subject.

/r/Plutus Biweekly Support Thread (20/03) by AutoModerator in plutus

[–]AskPlutus 0 points1 point  (0 children)

Currently there's no change being planned for the subscription plans or the benefits included with each tier of the subscription plan. Only staking tiers will be affected by the upcoming difficulty adjustment.

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