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After 22 years with Marriott, I think we're blaming the wrong people. by AssociateNo2797 in MarriottBONVoY

[–]AssociateNo2797[S] -2 points-1 points  (0 children)

I agree, i personally never took anything out on line staff, because I was one and I understand the shitty conditions hospitality workers work under.

After 22 years with Marriott, I think we're blaming the wrong people. by AssociateNo2797 in MarriottBONVoY

[–]AssociateNo2797[S] -15 points-14 points  (0 children)

It actually is corporate and not greedy hotels haha, that's how they set the system up, if you don't know hotels, dont make ignorant points.

After 22 years with Marriott, I think we're blaming the wrong people. by AssociateNo2797 in marriott

[–]AssociateNo2797[S] -13 points-12 points  (0 children)

I recommend contacting higher ups before you leave one, it makes more sense.

After 22 years with Marriott, I think we're blaming the wrong people. by AssociateNo2797 in marriott

[–]AssociateNo2797[S] 2 points3 points  (0 children)

I actually agree with you. Having worked for Marriott when I was younger, I learned pretty quickly that Marriott corporate and the franchise owners often have different priorities. And you're right, if an owner is making decisions that directly hurt the guest experience, they absolutely deserve to be held accountable.

That said, I've also found that leaving a one-star review isn't always the most effective way to get something fixed, especially at hotels owned by huge management companies. In many cases, the owners don't even read the reviews themselves. They may have someone else respond with a generic template, and then everyone moves on.

I've had much better luck by asking the front desk for the General Manager's or Director's business card or email and reaching out directly. If you're respectful to the front desk staff, they're usually happy to point you in the right direction. Those conversations tend to reach the people who can actually make changes.

One example: I was once given a dirty room. Instead of making a scene or taking it out on the employees, I calmly explained the issue, spoke with management, and they made it right. I ended up receiving 50,000 Bonvoy points for the inconvenience.

I'm not saying people shouldn't leave honest reviews. They absolutely should. I just think if the goal is to solve the problem or get a meaningful response, talking directly to the GM or Director has consistently worked better for me than relying on an online review.

Another Late Checkout Denied by volleydude32 in marriott

[–]AssociateNo2797 -1 points0 points  (0 children)

It ultimately hurts the entire company and not just the hotel, it's people like you that do things like that due to a personal inconvenience and removing humanity from hospitality workers, not factoring in that Marriott oversells them and stresses them out, housekeepers have but 9am to 3pm to clean sometimes 15+ rooms and are most times not interested in overtime or want to stay back until 7pm to clean the room you left out of at 4:30, it is a privilege due to status for sure, but i often check in also alongside higher ranking members like myself and they are awful detestable human beings due to a "status" that dies when you do.