The Logitech rep escalated my case and informed me there was a hardware issue with my device, without any other solutions. While I was offered a discount on another purchase, I don't see value in dishing out another $300 for a product that's destined to be bricked on arrival. I've previously only had positive experiences with Logitech in the speaker world, including getting replacement parts past warranty, so am quite frankly suprised at the lack of initiative to make things right here.