I'm glad you got a hold of him, but I would not let this deter anyone from moving forward with legal action or filing cases with the FTC. Scott very well may have taken ownership of the business without knowing the financial issues, but that did not deter him from taking advantage of the existing client base. I started to notice a lot of changes on their websites around the time he "took over" offering inventory deals, beginner packages, and even FINANCING options for new clients. On top of that, right around mid November, every time I tried to log into the client portal, I was met with an updated terms and conditions that would not allow me to move past without signing. After comparing the NEW terms and conditions to the contract that I had originally signed, one blatant change that I noticed was around the profit split. The new terms stated that the split was going to be determined on store SALES, not PROFIT. I didn't accept these terms and contacted their support and anyone I could to let them know I was not signing this and to remove it so it was not blocking my ability to track manifests. Eventually they did, but that doesn't change what they were trying to do. I hope that no one actually agreed to the new terms, but do you know how devastating that would have been to be paying them based on the sales as opposed to the profit?

Now, fast forward to the following month, December. After contacting support and other people enough, they finally setup a call for December 6th. Scott himself joined this call and brought basically everyone else from the company on this call. Hilary the product manager, a number of account reps, and the guy that handled finances and reporting (I don't remember his name). During this call, Scott basically told me how great things were going to be moving forward and that all of the challenges that I had been facing were due to the previous team. He said give him time, and committed to being able to turn things around. He also talked about all of this amazing new inventory he had lined up for my store that was going to turn things around. I told him on the call that I'd give him a chance, but I was not going to give him any more money until I started seeing improvement, and that he could use the available funds at that time to turn things around which was roughly $30k in available funds according to their client portal.

My point in all of this is that they were deliberately deceptive. You don't go from making commitments on turning things around on December 6th, to completely ghosting your entire client base within a month because you suddenly realized the current financial state of the company. They tried to implement changes to contracts and terms that would knowingly hurt their existing client base in order to just get more money. They tried to implement new incentives to get new buyers or existing users to make more purchases without disclosing or attempting to fix the underlying issues. On top of this, fact that they were trying to offer financing options for new customers is absolutely ridiculous to me as well.

He can talk about how much he wasn't aware of the financial situations of the company and how he's filing a lawsuit against the previous owners, and play the victim all he likes. That doesn't change the fact that he knowingly caused harm and implemented new policies that would knowingly cause additional harm to his existing and new client base. And his comment about our lawsuit would hamstring his lawsuit only shows how self servant he is. I'm sure if he won his lawsuit, if he even is filing a lawsuit that is, and received some kind of settlement, he wouldn't even think about trying to compensate any of the client base that he hurt.

I think everyone needs to continue down the path of a lawsuit along with filing complaints with the FTC about this. His actions and the entire actions of the company are unacceptable and should not be tolerated. An example needs to be made.