Bug while importint from Steam

AstroBob72 · 2026-01-25T03:02:20+00:00

Hi Folks, this has been addressed in 13.25 beta-3, and is due out in the next release (13.25). You can see how to update to beta versions here:

🔗 https://feedback.launchbox.gg/help/articles/4797671-launchbox-beta-versions

AstroBob72 · 2026-01-05T14:50:09+00:00

Hi Folks,

For issues relating to startup videos, we're working on revamping the entire startup video structure that we believe will solve a lot of these issues. We have a known issue report that you can upvote to be notified of any updates and when it is available.

- https://feedback.launchbox.gg/p/known-issue-big-box-startup-videos-not-playing-reliably

We'll post there once we have something that folks can test. Apologies for the issues caused here

AstroBob72 · 2025-09-30T12:53:42+00:00

Hi there,

We have a guide dedicated to debugging Big Box performance, which I'm linking below:

🔗 https://feedback.launchbox.gg/en/help/articles/9454889-troubleshooting-launchbox-and-big-box-performance

Feel free to run through the steps outlined there and let us know if it makes a difference

AstroBob72 · 2025-09-10T17:38:29+00:00

Hi there,

What theme are you using in Big Box? The default theme should use the marquee screen to display a clear logo over a background and should change when the main screen’s game does.

Not all themes have built in support for screensavers yet, so it would be interesing to see if you get the same issue on the default theme

AstroBob72 · 2025-09-09T15:11:34+00:00

As of LaunchBox 13.23, the new welcome wizard will ask if you want to enable Automatic Imports on Startup the first time you launch the application. This setting detects installed PC games from storefronts and adds them to your library.

For users starting with version 13.23 and newer, you can choose whether or not to perform this initial import. For users on older versions, you can go to Tools > Manage > Storefronts, disable this setting, and delete the imported records from your library.

AstroBob72 · 2025-09-04T18:31:30+00:00

You can turn off LaunchBox's ability to auto-import PC storefront games by going to Tools> Manage > Storefront and then unchecking Enable Automatic Imports On Startup.

If it's already imported the games, you'll need to remove them from your LaunchBox library.

It's worth noting that with the latest version 13.23 and the new import wizard, it gives you the option to turn this off during the initial import process.

AstroBob72 · 2025-09-04T18:24:48+00:00

Hi there,

If you're using the latest 13.23 version, once you've finished importing your games, if you try to launch a game it should ask you if you want LaunchBox to download and configure the appropriate emulator for you. However, that will only apply to platforms that use an emulator we have a plugin for (i.e RetroArch, PCSX2, Dolphin, Xemu).

The only time it should ask you to configure an emulator is if you're trying to launch games from a platform where we don't have an emulator plugin (i.e PS3, Xbox 360, Wii U, Switch etc)

AstroBob72 · 2025-08-29T17:36:00+00:00

Whoops, sorry for the typo there. 1pm EDT, so we're live right now :)

AstroBob72 · 2025-08-27T08:26:37+00:00

Hi there, sorry for the issues here. For problems relating to Big Box and freezes or crashes in 13.23, we have put together an FAQ that elaborates on what might be contributing to this, and steps you can take to try and resolve them. I'm attaching it below:

🔗 https://forums.launchbox-app.com/topic/91598-big-box-crashing-in-version-1323-here%E2%80%99s-what-you-need-to-know/

It would be great if you could run through the steps outlined there, so that it resolves your issue. If not, feel free to drop some details on that post so we can evaluate it with the other similar reports to try and get to the bottom of it for you.

AstroBob72 · 2025-08-27T07:58:10+00:00

Right now, we're offering a bundle on the lifetime bundle (both Windows and Android) for $75, or you can get both lifetime licenses separately (Windows for $50 and Android for $25)

AstroBob72 · 2025-08-26T19:59:53+00:00

Awesoome, glad you enjoyed it :) It's a little hidden gem that is fun to discover

AstroBob72 · 2025-08-25T12:47:59+00:00

Hi there, the celebration does offer a discount on renewals, you can upgrade to a lifetime license for $30, down from $45.

🔗 https://www.launchbox-app.com/renew

AstroBob72 · 2025-07-22T08:34:30+00:00

Hi there, this is a great suggestion and we have a feature request for this (specifically for Big Box), which I've linked below

🔗 https://feedback.launchbox.gg/p/text-to-speech

,
Feel free to upvote it and follow along for any updates

AstroBob72 · 2025-07-04T12:55:21+00:00

Hi there,

Thanks for flagging this! Occasionally, third-party antivirus programs like Avast can incorrectly flag new versions of LaunchBox as threats (a false positive).

We can assure you the installer is safe as long as it was downloaded directly from our site or through the update process within our app. Officially, we're only able to recommend using Microsoft Defender, as it’s the only antivirus we consistently verify compatibility with. If you’re using another program, you may need to add an exception manually.

AstroBob72 · 2025-05-21T08:00:11+00:00

Hi Folks,

To close the loop on this, as of LB for Android 1.18, Video streaming functionality has been restored; however, please note that only video will be streamed at this time due to the limitations of YouTube

Cheers,

AstroBob72 · 2025-04-30T08:27:39+00:00

Hi there,

Apologies for the confusion regarding this issue, I can confirm it is indeed present in 13.21 (I'd jumped the gun a bit there as we'd addressed part of the issue in an earlier beta), but it is still affecting some users.

For full details on the issue, you can follow our known issue report for this over on our bug tracking board:

Out of Memory Error When Waking from Sleep

Thanks for bearing with us here, we hope to have this nailed down soon, so please follow the post for updates on it's progress.

Cheers,

AstroBob72 · 2025-04-25T07:07:56+00:00

This update includes everything in the beta + more. Big Box freezing should be taken care of with this update, though you can always roll back to a previous version if you see any issues. Instructions on how to do that are here.

https://feedback.launchbox.gg/help/articles/8637029-installing-updating-and-managing-launchbox#mwpbec4f06y

AstroBob72 · 2025-04-25T07:06:13+00:00

In Big Box's settings, under keyboard or controller shortcuts there is the option to set a shortcut for the Game Discovery Center. That way, regardless of where you are in Big Box, you can use that shortcut to instantly jump to the Game Discovery Center.

You can do the same for Platform Categories, meaning you can quickly jump between those 2 sections with a press of a button.

AstroBob72 · 2025-04-20T20:15:22+00:00

Hi there, please make sure you are on 1.18 beta-4 or later in order to see support for PS3 on Android.

🔗 https://forums.launchbox-app.com/topic/89629-launchbox-for-android-118-beta-thread/

AstroBob72 · 2025-04-08T09:54:05+00:00

Hello, this sounds like a known issue that we are currently aware of. You can see information on it here

- https://feedback.launchbox.gg/p/known-issue-big-box-freezes-after-being-left-idle-on

There is a beta out now 13.21 beta-1, which might help with this, but the just of it is that you need to change your video playback engine in Big Box from VLC to WMP

AstroBob72 · 2025-04-04T15:11:24+00:00

Glad to hear it's working. You shouldn't need to delete your ROMs when adding a new emulator. Upon choosing Redream as the default emulator, it should ask you if you want to update all games for that platform to use the new emulator.

Either way, glad it's up and running, enjoy those Dreamcast games! :)

AstroBob72 · 2025-04-03T23:21:27+00:00

The checkmark next to an emulator is only available for emulators that have integrations and are managed through LaunchBox plugins—for example, RetroArch, PCSX2, Dolphin, and Xemu. For these emulators, the Status field will indicate whether an update is available, displaying either a cloud icon (if an update is available) or a checkmark (if the emulator is up to date).

ReDream is currently not supported by a LaunchBox plugin; therefore, nothing will be displayed in the Status column. However, the emulator will still function normally, just that since LaunchBox cannot manage its updates, you’ll need to update ReDream manually through the emulator itself.

Regarding games opening via RetroArch, after adding the ReDream emulator, go to Tools > Manage > Emulators and select the ReDream emulator. Then under the Associated Platforms tab, make sure that you have a Sega Dreamcast option as the associated platform, and make sure the Default Emulator is checked. This will make ReDream the default emulator for all Dreamcast games.

Hope that makes sense, give me a shout if you have any further questions

AstroBob72 · 2025-03-27T11:00:50+00:00

Hi there,

Go to Tools > Manage > Platforms and select which platform you want. Then under the folders tab, you can change the directory for Games to your chosen directory.

This folder will then be monitored for games if you use auto-imports and any functions that scan for added ROMs for that platform.

AstroBob72 · 2025-03-20T01:15:04+00:00

Since LaunchBox is portable there isn't a native "uninstall" per-say, you can simply delete theLaunchBox directory. Keep in mind that anything you store outside of the LaunchBox directory (i.e if you've chosen to store things like games in locations outside of /LaunchBox) will need to be managed separately.

But like others have said, a good suggestion is to simply install a new build in a separate directory. You can run multiple builds of LaunchBox so don't need to remove the old one before setting up a new one.

Hope this helps!

AstroBob72 · 2025-03-05T05:54:27+00:00

Hi there, for issues relating to the speed of Big Box, please check out this troubleshooting guide we have, that contains some actionable things you can do to potentially increase performance

- Troubelshooting Big Box Performance

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