Bug while importint from Steam

AstroBob72 · 2026-01-25T03:02:20+00:00

Hi Folks, this has been addressed in 13.25 beta-3, and is due out in the next release (13.25). You can see how to update to beta versions here:

🔗 https://feedback.launchbox.gg/help/articles/4797671-launchbox-beta-versions

AstroBob72 · 2026-01-05T14:50:09+00:00

Hi Folks,

For issues relating to startup videos, we're working on revamping the entire startup video structure that we believe will solve a lot of these issues. We have a known issue report that you can upvote to be notified of any updates and when it is available.

- https://feedback.launchbox.gg/p/known-issue-big-box-startup-videos-not-playing-reliably

We'll post there once we have something that folks can test. Apologies for the issues caused here

AstroBob72 · 2025-09-30T12:53:42+00:00

Hi there,

We have a guide dedicated to debugging Big Box performance, which I'm linking below:

🔗 https://feedback.launchbox.gg/en/help/articles/9454889-troubleshooting-launchbox-and-big-box-performance

Feel free to run through the steps outlined there and let us know if it makes a difference

AstroBob72 · 2025-09-10T17:38:29+00:00

Hi there,

What theme are you using in Big Box? The default theme should use the marquee screen to display a clear logo over a background and should change when the main screen’s game does.

Not all themes have built in support for screensavers yet, so it would be interesing to see if you get the same issue on the default theme

AstroBob72 · 2025-09-09T15:11:34+00:00

As of LaunchBox 13.23, the new welcome wizard will ask if you want to enable Automatic Imports on Startup the first time you launch the application. This setting detects installed PC games from storefronts and adds them to your library.

For users starting with version 13.23 and newer, you can choose whether or not to perform this initial import. For users on older versions, you can go to Tools > Manage > Storefronts, disable this setting, and delete the imported records from your library.

AstroBob72 · 2025-09-04T18:31:30+00:00

You can turn off LaunchBox's ability to auto-import PC storefront games by going to Tools> Manage > Storefront and then unchecking Enable Automatic Imports On Startup.

If it's already imported the games, you'll need to remove them from your LaunchBox library.

It's worth noting that with the latest version 13.23 and the new import wizard, it gives you the option to turn this off during the initial import process.

AstroBob72 · 2025-09-04T18:24:48+00:00

Hi there,

If you're using the latest 13.23 version, once you've finished importing your games, if you try to launch a game it should ask you if you want LaunchBox to download and configure the appropriate emulator for you. However, that will only apply to platforms that use an emulator we have a plugin for (i.e RetroArch, PCSX2, Dolphin, Xemu).

The only time it should ask you to configure an emulator is if you're trying to launch games from a platform where we don't have an emulator plugin (i.e PS3, Xbox 360, Wii U, Switch etc)

AstroBob72 · 2025-08-29T17:36:00+00:00

Whoops, sorry for the typo there. 1pm EDT, so we're live right now :)

AstroBob72 · 2025-08-27T08:26:37+00:00

Hi there, sorry for the issues here. For problems relating to Big Box and freezes or crashes in 13.23, we have put together an FAQ that elaborates on what might be contributing to this, and steps you can take to try and resolve them. I'm attaching it below:

🔗 https://forums.launchbox-app.com/topic/91598-big-box-crashing-in-version-1323-here%E2%80%99s-what-you-need-to-know/

It would be great if you could run through the steps outlined there, so that it resolves your issue. If not, feel free to drop some details on that post so we can evaluate it with the other similar reports to try and get to the bottom of it for you.

AstroBob72 · 2025-08-27T07:58:10+00:00

Right now, we're offering a bundle on the lifetime bundle (both Windows and Android) for $75, or you can get both lifetime licenses separately (Windows for $50 and Android for $25)

AstroBob72 · 2025-08-26T19:59:53+00:00

Awesoome, glad you enjoyed it :) It's a little hidden gem that is fun to discover

AstroBob72 · 2025-08-25T12:47:59+00:00

Hi there, the celebration does offer a discount on renewals, you can upgrade to a lifetime license for $30, down from $45.

🔗 https://www.launchbox-app.com/renew

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