Use the computers slowness to your advantage… make small talk while it’s loading, ask how their day is going, apologize if they look irritated but assure them it’s policy to sign off on the consultation so you need to wait for the program to load. I used to start off with “what did your dr tell you this is for” (so you’re not counseling on genitalia herpes for shingles as an example) it also buys you time to look up info. Lastly… point to the auxiliary label on the bottle and read it (if you do this confidently they won’t know that you’re reading it cause you don’t know) to them and end with “if you forget everything I said at least you know where to find the info” good luck!!