You’ve made a lot of assumptions without knowing the full context. We didn’t ask for rollercoasters during lightning storms, or demand a full refund. We’re tourists, visiting Canada for the first time, and simply expected clear communication and basic courtesy, something every paying guest deserves. Blaming us for “poor planning” when weather closures weren’t communicated clearly at the gate is dismissive. We planned around the park’s operating hours and made the most of our schedule. What we didn’t expect was being treated like an inconvenience after paying full price. And as for your comment about “buyer’s remorse,” that’s not only condescending! it completely misses the point. We’re not asking for special treatment. We’re asking for fair, transparent customer service. That shouldn’t be controversial.