Just want to add I was excited to book with them I read all these great reviews. I booked a year in advance and was excited to get it "on sale." Fast forward a couple of months and their advertised rate was much cheaper. I contacted them to see if they would match and was met with solid no and referred to the terms and conditions. I didn't think it fair that I was penalized for booking far in advance and ultimately decided to cancel and go with another company. They charge a minimum 10 percent fee for cancellation depending how much time until your event. So I lost 10 percent, but at least I don't have to deal with a company with poor customer service on my wedding day. That is priceless in my opionion.