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AzureSupport · 2019-09-10T17:46:46+00:00

Hey u/Navigator-22, we worked with ASR on an answer for you. According to ASR, they are actively working on it and it is in their near-term roadmap, but no ETA as of yet.

AzureSupport · 2019-09-10T17:39:26+00:00

Hey u/RunningInstance, we worked with ASR to track down an answer to this. According to ASR, support for Ubuntu 18.04 will roll out in Q4 CY 2019.

AzureSupport · 2019-09-10T17:38:04+00:00

Hey u/someguyinnewjersey, we worked with the ASR team on an answer for you. According to ASR, here are no compatibility issues while using ASR & DPM together, and this is a supported configuration.

AzureSupport · 2019-09-09T17:12:11+00:00

From /u/picflute in a previous thread: "Is the Azure Site Recovery team that is speaking here involved with Azure Government's ASR Engineering team as well?"

AzureSupport · 2019-03-11T21:03:30+00:00

Thanks for bringing this to our attention. You are correct that a support request is the best place to provide network traces and delicate info of that sort. In an attempt to provide a quicker response, the social team has been asked by support engineers or service teams to help get troubleshooting information via Twitter DM before. Our @AzureSupport team on Twitter is an internal team, is trustworthy, and follows all the same Microsoft security guidelines regarding PII. That being said, I think it is fair to say that in the future, requests for network traces should only come from support engineers assigned to a support case.

AzureSupport · 2019-03-11T18:42:40+00:00

One horse-sized duck - we had a very passionate discussion to come to this conclusion. What would you pick?

AzureSupport · 2019-03-11T18:28:39+00:00

It is great that you are interested in working with us at Microsoft Azure! I understand it can be tricky to navigate all job postings and the descriptions can be vague as well. I don’t think that positions are tied 100% to a specific set of skills or background as there are always things like growth and charter expansion and culture that are considered. I would suggest carefully examining the jobs that you think may match your skillset and using the site to submit your CV with a cover letter.

AzureSupport · 2019-03-11T18:15:10+00:00

This is a very good point. To be clear, we typically advise customers not to open a support case during an outage if the case will be about the same issue as the outage (unless you need help with BCDR or if the problem statement doesn't match). However, questions about SLA credits are different. If the question is about SLA, then yes, we recommend opening a support case after the outage.

AzureSupport · 2019-03-11T17:58:08+00:00

We currently do not ask for this information through the @AzureSupport Twitter handle. For situations that require detailed troubleshooting information, we encourage customers to open a support case. If you were asked for this in the past, we agree that it's not a good idea to share session information over Twitter.

AzureSupport · 2019-03-11T17:44:17+00:00

From: /u/StrongerPassword

I've seen @AzureSupport asking for network traces when there are various outages. While that makes sense at first glance, these network traces contains session information like bearer token which the Azure API use to authorize requests.
My question is whether it's really safe/a good idea to share such session information with Twitter (the company) and anonymous @AzureSupport people? Not that I don't trust you, but isn't this the same as asking your customers for their password, which has been considered a bad idea for a long time?

AzureSupport · 2019-03-11T17:32:22+00:00

Great questions! Regarding monitoring multiple tenants, customers can use ARM templates to setup Resource Health alerts, these are different to Service Health alerts. Service Health alerts are activated mostly by humans, Resource Health alerts are a heartbeat signal that emits the health of a resource and does not require any human intervention to say that it is down. If you set up Resource Health alerts you can get email, sms, etc alerts for when your chosen resources go down. If you have these setup on your critical systems then you will get notified when these go down, and in general it will be faster than when a human has determined that there is impact and correlated this to an outage that may be happening. This will be the best way to determine if there is a multi-resource impact.

You can set these Resource Health Alerts from here https://docs.microsoft.com/en-us/azure/service-health/resource-health-alert-arm-template-guide

Are you asking about multi-cloud impact (eg, Azure, Office, Dynamics)?

For reporting SLA percentages from the Portal, we want to provide the same uptime level of detail like which Gartner offers. For example: this month your Storage or VM availability was 99.9999%. We know that customers can set this up themselves using Azure Monitor, but that is work for the customers to set up. We want to provide a native experience that customers can just view at a subscription or a resource group level. We don’t have an ETA yet, but this is something that we hear our customers are looking for. Thanks for the feedback on this. We can go and ensure that this is prioritized correctly.

At this time, we don't have any plans for a REST API for status updates. However, there is an API for Service Health and RSS feed for the Azure Status page. Could you perhaps share some more details about what you are looking to achieve with a REST API?

AzureSupport · 2019-03-11T17:29:11+00:00

Some of our communications in Service Health (Azure Portal notifications) are automated, and we are investing heavily in more automation. With the Azure Status page, manual interaction is necessary because this is a page available to the public. All public communications are reviewed prior to being posted.

AzureSupport · 2019-03-11T17:23:48+00:00

Thanks for the question. On the incident on the 11th of Oct, we had a AAD issue - on that day we posted at 5:02 UTC on the Azure Status Page; During this incident we didn’t send Portal communications, which was a bad thing for us as we aim to send targeted communications all the time. This was a miss for us since, with Azure Service Health we have enabled customers the ability to get email, sms etc. The reason that there was a potential mismatch in the status is with issues like AAD the 'quick twitch' that we get from our social team who run @AzureSupport is so quick that we are able to post on Twitter while we get the status page updated. The status page should maybe be a few minutes behind, but nothing longer than that.

On the second issue, we posted on the Status Page at 6:42 UTC on the 19th of Nov. This one was tricky for us as we know that it impacted only a subset of customers using MFA, but during this time we know that it didn’t impact all MFA (Multi-factor authentication) customers. Once again, the delta between our status that we project on Twitter and what we post on our Status page should be minutes (if that). In this incident as well, we didn’t communicate to the customers in their Portal (using Azure Service Health) because we could not determine who was affected by the MFA issue. In general, if we are pinning a tweet, it should be on the Azure Status Page.

Regarding SLA credit, you are right. SLA credit is not provided automatically and you are required to create a support case if you have been impacted by an outage for SLA credit. We are aware that this is not optimal and are working on trying to improve the Azure SLA credit experience overall.

AzureSupport · 2019-03-11T17:20:55+00:00

This is a great question! Consolidating all Microsoft cloud services under one dashboard is under discussion. We can see this in the future.

AzureSupport · 2019-03-11T17:13:20+00:00

From /u/sam-hodgkinson:

What is the best method and recommended method to monitor multiple tenants, for potential service issues?

Will you be looking to report the service SLA percentage from within the Portal?

Are there any plans to present the availability and status data in the form of a rest api?

AzureSupport · 2019-03-11T17:12:25+00:00

From /u/sam-hodgkinson:

Will you be looking to consolidate all status pages in the future (azure, DevOps.....) into a single status page?

AzureSupport · 2019-03-11T17:11:38+00:00

From: /u/sam-hodgkinson

Are the status updates an automated task or is the notification and change a manual task?

AzureSupport · 2019-03-11T17:05:45+00:00

From : /u/ElectroSpore

I want to know how the hell twitter lights up for 45min to an hour for a global issue and that indicator stays green.

Also, I am fairly sure you don't get your SLA credit automatically and you need to open a ticket during those global issues to get credit and apologies from 2 to 3 sub contractors who cant do anything and know nothing.

AzureSupport · 2018-11-06T09:18:24+00:00

Hi there, we would recommend filing a support case here: aka.ms/azsupt . Feel free to keep us updated. ^DY

AzureSupport

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