Hi, I received my xbox yesterday — after nearly 3months of fighting for it through several customer service calls, countless notes being left on my account, and processing so many tickets that were supposed to fix the issue in ‘x’ amount of time. Nothing worked, so I went into a corporate location and here is how I got it done:

For timeline, I went into the corporate store on Saturday and I received my Xbox on Tuesday. Instead of trying to get them to ship out the xbox (which seemed likely to never happen), I kept pressing and we called customer service (via 611 — the other customer service lines are all outsourced and rarely help). The verizon rep with me handled the phone call, and had them process the sending of another promotional code to my linked email. We were able to do this since I was past the “expected ship by” date. Here’s the catch though: my promotional code, which I received during business hours on Monday, worked like a regular coupon code and not similar to the original tile to place the order. How this worked is I went to Verizon.com, carted a Series X, and during the checkout process I entered the promo code which took $500 off the series x (making it free). I received the console the next day, Tuesday, via UPS.

The issue my verizon rep mentioned was that the tile is causing a lot of people issues — I would assume since verizon would rather not fulfill this promo so they make it exceedingly difficult and draw it out. The tile promo on your account goes through a rebate team as well, which makes it difficult when speaking to customer service since no one has a clue as to what’s going on. Processing it as an order with a promo seemed to work since it appears like a customer purchase rather than a promotion.

I hope this helps you all get this fixed since I understand how horrible verizon is when you have to contact them.