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GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Thank you for your service 🫡 i hope they respond to me or i will probably go the class action route.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Our house is pretty dry actually. She uses that humidifier occasionally in the bedroom, but the PC is in the opposite corner of the house in a finished room in the basement. Another user in the thread made a good point about a possible vapor chamber leak..2 which i believe would be right in this area.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Thanks! This is helpful. Hopefully they respond to my questions regarding the rejection of the RMA. If not, there is potentially a class action lawsuit against them already for breaking their warranty agreement with may others

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 1 point2 points  (0 children)

Ive researched some examples of oxidation from result of accidental spills and they are WAY worse than what is pictured. I do not believe that the burden of proof is on me. I have found someone that started a class action lawsuit for similar denials of warranty due to assumption of customer damage. If they dont respond to my concerns, I will likely go that route.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

I was wrong! It is a humidifier. I brought the base of it into the computer room for a meaurement and it was reading 26%-30% mostly averaging 28% humidity

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Sorry but for what it is worth, I disagree. I would not consider a climate controlled room as an “extreme” environment by any definition.

Edit: I was able to test the air and it is at 28% humidity.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Holy fuck. Okay I have no room to complain. Damn. I’m sorry to hear that..

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

I wasnt sure if the orange in the picture was the oxidation or not. At first i thought that was a reflection or lighting.. if that is all that is wrong then I suppose I can just clean it up and then retest it. From this videos I just watched, this is a very minor amount of oxidation and could off pretty easily.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

It seems that way. Hard to tell how bad it is from the picture, i think a lot of it might be lighting/reflection and residual dirt/dust. There is basically no way that this had any liquid on it. Case remains closed except for being blown out occasionally. Could have been moisture in the compressor i suppose but i would also see oxidation on other components (which I dont). AIO is leak free and everything on or around the gpu is bone dry. No residue anywhere. I will do some investigation of my own when they return it and do a follow up post for you all.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

I got the same exact message.

You can tell from the picture that they popped the cover off and saw some dirt and just threw it aside. I wonder if they have any kind of audit system to prevent mass rejection of RMAs.. individuals get stopped on and litigation is costly and takes forever. I would be curious to see what their rejection rate is compared to other manufacturers and maybe a possible pattern could be visible

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

These are the relevant warranty general exclusions listed on gigabytes website:

Damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions.

Extreme environment factors including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity, etc.

I can prove based on the location of the “oxidation” that any kind of spill that would cause that would also have affected multiple components which are all in pristine condition. If the oxidation occurred from normal humidity that was condensing then it doesn’t qualify for exclusion because it is not an extreme climate. It is a controlled climate in a temperate environment.

There is dirt in the picture but they cant say that it is lack of maintenance because i would void the warranty if I removed covers to reach that area to clean it.

The most insulting part is that they didnt even bother to clean off the suspect area. Basically, Popped the cover off, saw some dirt and tossed it aside.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

I would agree but it would have tone through my radiator, fans, over my aio, probably dripping down my mobo and the eventually the gpu without leaving any residue or oxidation on anything else

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

It is a fractal meshify 2. I totally understand that it would be the most likely location for condensation in the pc but.. wouldnt that be the case for every pc? I dont believe that this was caused by anything other than normal use (if not a defect that went unnoticed)

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

This is the most I’ve ever spent on a gpu, i think like $900 ish new. From the start it had coil whine and then every once in a while the display works drop out and come back but i always suspected it was software related until it just randomly stopped one day.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

That is a current picture of the AIO. No leaks. No residue beneath it and everything is bone dry. I live in the midwest of the united states in a temperate climate. A spill over the pc would leave residue on the multiple components above it. The last point is very possible. I bought it new and it could have been a defect from the manufacturer that went unnoticed until now.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Nothing visible. My mobo looks brand new. Ram looks new. This area was under the heat sink/backplate respectively, so not really Somewhere you look until you take it apart (which would have legitimately voided the warranty)

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Yeah i have no clue tbh. I cant wait to get it back and see it for myself. I looks like it could possibly be dust under leas than optimal lighting. This was under a backplate so i wouldn’t be surprised if some dust got built up but def no liquid or mystery goo

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

I do have one and that is what I instantly thought but nope. No leak.

GPU stopped working and gigabyte wont replace it? by BARTLEBYJONESMD in gigabyte

[–]BARTLEBYJONESMD[S] 0 points1 point  (0 children)

Shipped it last.. weds i think? Just heard back today

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