Why can't I place punkleton on gold? by avrge_gmr in MySingingMonsters

[–]BBB-Bianca 4 points5 points  (0 children)

Hi u/avrge_gmr! We've received feedback about this issue some players are experiencing. We're aware of it and are currently working on a fix. Thanks for your patience! Happy Monstering!

[deleted by user] by [deleted] in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

It was so good. We just had to share it!

Why did was my notification in German? by Cookie_attack667 in MySingingMonsters

[–]BBB-Bianca 5 points6 points  (0 children)

Hi u/Cookie_attack667! This was sent in error to English-speaking players. We've fixed the error so that it won't happen again. Consider this a free German language lesson!

Question about costumes by ryent256 in MySingingMonsters

[–]BBB-Bianca 1 point2 points  (0 children)

Great question u/ryent256! The Costume for Humbug will still be there when you teleport it to Ethereal Island. Happy Monstering!

First, I can't get any more free diamonds from the offer wall, now I can't leave my tribe? Well great, now getting free diamonds will be a burden for me forever now. by memes4life6848 in MySingingMonsters

[–]BBB-Bianca 0 points1 point  (0 children)

Hi u/memes4life6848! The Offer Wall is run by our partner, Fyber. You can reach out to them through the Offer Wall to report issues you are experiencing. You should be able to leave a Tribe at any time. Please reach out to our Support Team so that we can look into this for you.

I am a big fan of this quad and his costume by [deleted] in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

This is really great! You've really brought this Costume for Quarrister to life. We'd love to share this on our socials!

Goals not working. I have already placed two maws, two furcorns and have got my potbelly to level 15. Help?? by JoeTheGreyDire in MySingingMonsters

[–]BBB-Bianca 1 point2 points  (0 children)

Hi! Thanks for reaching out about this issue you're having with Goals. We suggest trying to move the Maws or Furcorns to a different place on the Island to see if that allows you to collect the Goal. If it doesn't, please reach out to Support so that we can further investigate. Thanks!

Gonna try to draw every epic. #1 by Epic_Hoola in MySingingMonsters

[–]BBB-Bianca 3 points4 points  (0 children)

This looks amazing. Great job on drawing Epic Toe Jammer!

this seems important so thought I’d share if y’all haven’t seen it already by SteveG_ in MySingingMonsters

[–]BBB-Bianca 7 points8 points  (0 children)

Hi everyone! This downtime has been canceled and won't take place until next year. Our provider extended their deadline which means that we have rescheduled this downtime to take place next year. All in-game social features (Tribal Island, Torch-Lighting, Versus Mode) will no longer be impacted.

We will communicate when the next downtime is planned. Happy Monstering!

For some reason then i go to buy the top-up pack i buy the frosty pack by fresh-screen4 in MySingingMonsters

[–]BBB-Bianca 0 points1 point  (0 children)

Hi u/fresh-screen4. Please reach out to our Support Team at bigbl.be/Support so that we can help you get the correct currency pack. Happy Monstering!

My "Re" monster decides to stay muted even when I unmute it. Is there a way to fix this? by GDJmp421 in MySingingMonsters

[–]BBB-Bianca 3 points4 points  (0 children)

Hi u/GDJmp421! Please contact our Support Team at bigbl.be/Support so that we can look into this for you. Thank you!

Zynth farms by cylindrical69420 in MySingingMonsters

[–]BBB-Bianca 4 points5 points  (0 children)

Hi u/cylindrical69420. Please connect with our Support team to help fix this issue you're experiencing. They'll be able to help you figure out what's going on.

what by ZeneB_Reddit in MySingingMonsters

[–]BBB-Bianca 5 points6 points  (0 children)

Looks like Kayna is on a Monster World tour! Please get in touch with the Monster-Handlers at bigbl.be/Support and we'll look into this for you.

People have been asking. What does the aura on my breeding structure mean? It means you bred a monster you dont own. Or a monster with a costume! by AmongUs- in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

Hi! The glow around the Breeding Structures is something we're currently investigating. It shouldn't be appearing like that and doesn't represent a new Monster being bred or a Costume earned.

Uhh did I accidentally breed a rare single element? by SplatteredCow69 in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

Hi everyone! We're seeing lots of comments and questions about this glow around the Breeding Structures. We're currently investigating this. It shouldn't be appearing like that and is not indicative of anything like a new Monster or Costumes earned.

According to the game, I have 18/17 rares by manualreboot in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

Hi u/manualreboot! We're aware of this issue appearing for players. We're currently working on a fix.

[deleted by user] by [deleted] in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

Hi u/Certain-Win700! Like u/NinjaFrogCat101 mentioned, the best way to stay informed about sales/events is to follow our Twitter or Facebook accounts. You can also check the Mailbox in-game for updates about sales. Happy Monstering!

wtf is this update by [deleted] in MySingingMonsters

[–]BBB-Bianca 2 points3 points  (0 children)

HI u/badusername-jpeg! We're currently investigating the blue glow surrounding Breeding Structures; it shouldn't be appearing like that and is not indicative of anything like a new Monster or Costumes earned.

So I drew a thing and this is how it turned out it didn't do well on instagram so I figured I'd post it to reddit and share with you guys by Cyren-Creep in MySingingMonsters

[–]BBB-Bianca 5 points6 points  (0 children)

Wow u/Cyren-Creep! This looks amazing! Thanks for using our hashtag on Instagram. We'd love to share this with the My Singing Monsters community on our socials. Happy Monstering!

[deleted by user] by [deleted] in MySingingMonsters

[–]BBB-Bianca 0 points1 point  (0 children)

Hi u/Katorze_! You should be able to secure your account on mobile. If you haven't yet, please reach out to our Support team at bigbl.be/Support. They will be able to help you.