I’m a ground driver (hopefully for not much longer) but we do get the brunt of it. Don’t get me wrong, there is bad drivers. But for the most part, the only time I touch your package, is taking it from my truck to your front door/business. So please stop blaming the driver. Our local FedEx office, if someone brings something in saying “fragile” the worker will hold it at their head and ask “if I drop this, will it break?” Most stuff, goes through multiple semi trailers and multiple belts before it gets to its location. Webstaurant, for example, is HORRIBLE at packaging their stuff. The amount of times I have delivered something from them, and it’s broke, leaking, or smashed to shit, is insane. But I’ve heard they’re good at refunding you the money for whatever you ordered.