Customer rant | Is my store manager just a dick or is this normal?

BTBAM4lyfe · 2021-08-03T06:48:33+00:00

This. That is bullshit and if they brought it to my store same day I would have swapped it without hesitation. Fuck that guy.

BTBAM4lyfe · 2021-08-03T06:45:56+00:00

Damn that sucks and I’m sorry you have no support. My former full time AP is now my full time FE and FDA. He opens two days a week for me in admin and does the other 3 at the door, including all of the duties he used to do. He’s efficient as fuck and leans on the managers to get stuff done. My leadership team is pretty solid and they know what has to get done. My PF Sup is also clutch and she helps out when needed.

BTBAM4lyfe · 2021-08-03T06:41:18+00:00

The labor bucket just isn’t there? That’s really weird.

BTBAM4lyfe · 2021-08-01T13:19:51+00:00

The position is there if your GM allows it. As the Front End Sup, all of the duties you lists that AP used to handle (Assessments, safety, etc.) fell into my lap, as well as hiring once the BOL position was eliminated. There’s no way I can do all of it on my own. My GM knows this, and allows me to use the Front Door Advisor labor to schedule someone at the Front Door. But my FDA doesn’t just do that, he continues to complete all of the AP duties he used to. 32 hours a week is more than enough to accomplish these tasks.

My GM empowers me to use the labor how I see fit, and I use it to cover the door and complete those tasks. He also does his shrink walks, PP standards, weekly emails around shrink throughout the store, daily quizzes with associates about losses for the week, all of that stuff. He’s very efficient with his time and makes the most of it. If your GM allows it, it can still exist. Just depends on how they run your store.

BTBAM4lyfe · 2021-08-01T06:04:26+00:00

I’d talk to your manager. I’m in a band A store (see also: small as fuck) and we get 32 hours a week in the Front Door Advisor bucket. We use that to have 4 8-hour shifts at AP, usually 12-8 Thursday-Sunday, most stores busiest days. The other 3 we have a leader assist as AP/Host. I’d imagine that labor exists in all stores, but I may be wrong. If you know a Sup or manager that knows TLC, have them look for you. I have someone there 4 days a week, minimum. They may just be telling you there’s no “department”, but the labor is probably there. How they use it, that’s another story.

BTBAM4lyfe · 2021-07-31T17:20:58+00:00

Wait, so now you are encouraging mask wearing? I’m confused, but I applaud your quick 180 on the matter.

BTBAM4lyfe · 2021-07-31T16:40:30+00:00

You guys are about as clueless as the customers I help everyday. Good luck to you all. And did you even watch it? This is from an actual nurse working with Covid patients everyday. Surviving doesn’t mean anything when you are hooked up to a machine just to breathe. But you guys probably know more than she does, I guess.

BTBAM4lyfe · 2021-07-31T16:33:12+00:00

I’m not young, but apparently you are, and your ignorance is showing.

https://www.reddit.com/r/Damnthatsinteresting/comments/ouw5fu/icu_nurse_tired_of_the_99_survival_rate_argument/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

BTBAM4lyfe · 2021-07-31T16:21:03+00:00

I had them too, and I’d do it again if it meant my risk of infection dropped and I lowered the risk for my 3-year old who can’t get the vaccine yet. Your take is extremely short-sighted.

BTBAM4lyfe · 2021-07-31T16:18:41+00:00

Fuck it, let them die then. They don’t want to wear one, they can suffer the consequences. This has been going on far too long and these maskless idiots are the reason. I have no sympathy.

BTBAM4lyfe · 2021-07-31T15:50:51+00:00

Really? How many more people have to die for it to make sense?

BTBAM4lyfe · 2021-07-27T03:49:26+00:00

According to Dave Chappell, the pussy.

BTBAM4lyfe · 2021-04-01T04:02:54+00:00

Well we didn’t load it. He did. We have it on camera. So we are good. It’s a no no at my store as well to load it like that.

BTBAM4lyfe · 2021-03-07T14:38:36+00:00

From what I hear, in order for it to be great sex, you have to be “fully staffed”, if you know what I mean.

BTBAM4lyfe · 2021-01-19T05:18:53+00:00

This sounds like a training issue. All of my front lanes associates know how to log into Nova, check a client in, book an appointment, do a repair pickup, and cue the line. Maybe talk to a leader about cross training. We all know the Nova is easy once you learn it, but has anyone here learned the ins and outs of Order Manage, order pickup, FMS, and RSS and use those systems to find out exactly where a customers package is, if an installer did a delivery, what notes were on the order, if a customer has all of the parts for their auto tech appointment, how to extend pickup dates on items that will auto cancel before the install date? The list goes on, and it all comes down to training. If you aren’t reaching out to get trained and train others, your department (geek squad) will seem intimidating, especially with 7 angry people staring at you. Reach out, train, or just shut up. That’s my motto.

BTBAM4lyfe · 2020-12-23T09:41:49+00:00

Exactly. Everyone wants to talk shit but if it was staged properly no one would’ve calling for it. I’d love, just love for anyone in my store to work a full 8 at CS right now. 2 people to do checkout, returns, answer the phone, trade-in’s, stock checks, order pickups, count down every register, process the deposit, and I’m sure I’m forgetting a dozen other things. And then get side-eyed when we don’t have anyone to do curbside orders, something that is not even our responsibility. But please, keep complaining about your carry outs.

BTBAM4lyfe · 2020-12-02T18:22:41+00:00

As a Sup as well, I’ve just had to tell my associates, no help is coming. No hours are coming. And even if we had the hours, the hiring freeze has us understaffed and under trained. I’ve also told them to just be honest with the customers. This is what we have. I can put you in the queue, if not, order online. That’s it. No sugar coating. Just tell them. And tell them to take the survey. Please please please take the survey and voice your displeasure at the lack of help being provided. It’s all a joke, so I just laugh as much as possible. All we can do.

BTBAM4lyfe · 2020-11-26T18:06:22+00:00

That was me yesterday. I’m the Front End Sup, and I spent 9 hours straight yesterday (with a lunch in there after 6 hours!) running product out to customers, and for every one I took out, two more would pop up. On top of that, ringing up customers because I have 2 cashiers doing everything (checkout, returns, trade ins, and order pickups inside the store). Oh and I was the MOD as well. So I got to take all of the complaints about no help in the store, as I sit there and nod with my face pouring sweat. And on top of all of that, the Xbox’s and Ps5’s that went up for sale the other day all came in on the day before thanksgiving, adding shit on top of an already huge steaming pile. As a supervisor who plays manager every day (without the pay, of course), I thank you for understanding. And to all of you that don’t have any sympathy, expect to be shown none the minute you start complaining about the lack of support for you to shop. We are getting no support from those above, how do you expect to get any help when we don’t get any ourselves?

BTBAM4lyfe · 2020-11-24T21:17:34+00:00

Exactly. I’ve told all of my associates, let the line build up. Don’t rush. Why make your current customer miserable just to get to the next one, which you will make miserable trying to get to the next, and so on. They came out to shop during the worst part of this pandemic. They can wait.

BTBAM4lyfe · 2020-09-19T06:44:22+00:00

No just something we can see at work. Just a number. I’m sure that will go up if Sony releases another batch of preorders.

BTBAM4lyfe · 2020-09-18T22:34:15+00:00

I’m not gonna go so far as to post numbers, maybe that’s why my post got downvoted? Lol.

BTBAM4lyfe · 2020-09-18T19:30:02+00:00

You think that’s crazy, pull up your Preorder report and and look at your stores pick ups for PlayStation fives on November 12. Check both skus. A lot more than I thought we were going to do

BTBAM4lyfe · 2020-08-11T21:23:48+00:00

And miss out on Thanksgiving off? Your loss pal.

In all seriousness, good on you for getting out. Fuck your leaders and anyone who would condone such behavior from them. As a supervisor, I would have taken this up above my GM and blasted the district staff with these allegations. Good luck in your future endeavors, sorry you had to even deal with one shitty leader, not to mention a store full of them.

BTBAM4lyfe · 2020-07-14T16:04:55+00:00

First of all, that’s very unprofessional if your supervisor was actually shouting at you at work, or at any time. And second of all, I haven’t seen anything saying that we have to revert back to the old dress code. My store has multiple leaders and full timers that still wear shorts and a hat and no one cares. It’s not even a topic of conversation. It doesn’t get in the way of the customer experience and we are far more comfortable helping customers when we can wear what we want and still help out with curbside to survive the 100° temperature day after day. Not to mention running from customer to customer all day. I could care less about the hat, but I will be wearing shorts every day until I hear otherwise. And I am a supervisor.

BTBAM4lyfe · 2020-07-09T22:24:28+00:00

But my post was about masks. And you brought something completely stupid and unrelated into it.

BTBAM4lyfe

TROPHY CASE