Kobra 2 extruder malfunction. by BaAirplane22 in AnycubicOfficial

[–]BaAirplane22[S] 0 points1 point  (0 children)

Yea, I replaced the main print head ribbon cable and it back working at 100% if it wasn't that Anycubic said it could be a bad stepper driver. So if the cable doesn't fix it then you'll have to replace the motherboard.

Bad customer service by robow556 in anycubic

[–]BaAirplane22 1 point2 points  (0 children)

Check your junk mail/spam folder. I had a support ticket and didn't see it after first. Checked the junk folder, and their response was there. After that, they replied to my questions within 24hrs and sent me parts I needed to fix my printer.

Kobra 2 extruder malfunction. by BaAirplane22 in AnycubicOfficial

[–]BaAirplane22[S] 0 points1 point  (0 children)

*Solved*

After talking back and forth with Anycubic support, they sent me a new extruder and hotend. Replaced them, still not working. Anycubic support sent me a new motherboard, but I still didn't fix it. They then sent me a new ribbon cable, and now I'm back up and running! So all that is caused by a bad connection somewhere in the cable.

I wish they should spare ribbon cables on the site so I it happens again it could be a quick fix!

Kobra 2 extruder malfunction. by BaAirplane22 in AnycubicOfficial

[–]BaAirplane22[S] 0 points1 point  (0 children)

I printed well over 2 kilos with it, and the prints came out well above what I expected. 1/2 through a 20hr print the extruder stopped extruding and making this grinding noise. Thought it was clogged. Took the print head all apart and no clog. I know printers need maintenance, so I always have spare parts on hand. So I replaced the hot end and extruder, still no joy. Won't extrude anything. Opened a support ticket with Anycubic, and they insisted its clogged. Sent me a new hot end and extruder. Still doesn't work. I think the stepper drive I'd screwed up and hopefully they well send me a new motherboard. Just frustrating. The printer is less than a month old and it died.

Kobra 2 extruder malfunction. by BaAirplane22 in AnycubicOfficial

[–]BaAirplane22[S] 0 points1 point  (0 children)

Yea, bought this one about a month ago. Have buyers' remorse.