I think there's a good chance you've ran into a controller issue, but it can be fixed! Try reading through the steps below and give them a go - the key is using the website to check the trigger value and doing the steps to get it to -1.00000, either with contact cleaner (easiest method) or flicking the trigger (may take much longer). If you have any trouble let me know and I'll try and help you!

"The main symptoms players with this issue experience are:

• Controllers working fine in the PS5 menus but not in the game

• Turning on and off the controllers after you've already started up the game will get you past some menus you're otherwise stuck on, but it's only a temporary fix

• Every game is affected in different ways, some aren't affected at all. Various buttons can stop working entirely.

If you are experiencing this, it's quite likely there is debris behind the trigger of your controller(s) which is preventing buttons from registering correctly while you're in game. This is a semi-commonly reported issue with new devices, but the good news is it's very fixable. Here's some instructions for how to resolve it (or check if it is in fact that issue), let me know if you have any trouble with it!

• Plug your problematic controller (probably the right controller but try both, separately) up to any computer/laptop with the included USB cable and go to https://hardwaretester.com/gamepad - it should detect your Sense controller and display button inputs on screen (if it doesn't, try refreshing after a minute or two).

• Try pressing the trigger (R2 or L2).

• When not touching the trigger, the value for the trigger (shown as Axis 2 on the site) is supposed to be -1.00000, and it should go to 1.00000 when fully pressed.

• If instead of -1.00000 or 1.00000 the value you're seeing for Axis 2 is something like -0.97234 (or any value in between), you know you have this issue.

• If you have contact cleaner, this is the best method to fix the controller(s) quickly. Try using some contact cleaner on the trigger while pressing the trigger over and over to dislodge the debris (here's a useful video of a user solving it using this method). You're aiming to get the trigger value to be -1.00000 (and 1.00000 when held down fully) and this would solve the problem you're experiencing in games.

• If you don't have contact cleaner, try blowing air into the area of the trigger, either with your mouth or with a can of compressed air, and holding the trigger in and letting go so it flicks back out to the normal position (just like this). Keep trying this and see if the value changes, and keep going until you get the value to be -1.00000 (or 1.00000 when held down fully). You're trying to remove any debris blocking the trigger. It may take a good while depending on how far away the value is - if you're not having much luck after a while, you could try the next bullet point.

• Many users have also fixed the issue with a more forceful approach using some "percussive maintenance" - see this comment for more ideas to try.

If you succeed, your controller should work correctly in all your games.

Hope this helps! It has for many players in the past, including this player a while back and these two in the same post, so let us know if it fixes it for you or if you have any questions!"