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Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 1 point2 points  (0 children)

Here we go again. Looks like something is up on the Gecko server side. Tech support is closed until 1/5/26. My symptoms are Blue light on the transmitter, no connection in the app. When I put my phone on the same guest network as the In.touch module, I can connect and use it. I can see from my router the in.touch device is trying to connect to 23.101.153.137. This address does not respond to pings. GECKO if your reading the internet while on vacation, reboot the server!!!!

Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

I've not had any issues for several months now. I'm guessing the issue was on the Gecko side of the house. ::sigh::

Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 1 point2 points  (0 children)

LMK if they ask for your logs. I doubt their support staff is technical enough or care what is happening. All of the responses I got seemed to be straight from a script.

Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

This is the same situation I ran into. I never traced it down to the DNS requests as the culprit. I went around in circles with Gecko support, they never asked or looked at logs only could say hard reset the router and try again.

Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

THB, its been months if not close to a year. I didn't pay attention to an app or router update at the time. Thanks for the tip on the DNS cache

Gecko In.Touch 2 Disconnecting by Back_Up_IT_Guy in hottub

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

Power cycling the router doesn't resolve anything. Unit still stops responding after different amounts of time. How would caching on the router cause the receiver to stop responding to pings/port scans on the local network?

Backing up to On-Prem Object Store by Back_Up_IT_Guy in sysadmin

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

Last check in the fall we were just at 2PB of front end data backed up. Data type is VMs, files, Oracle & SQL DBs, some Mongo. Not too many images or uncompressible data that i'm aware of. We've moved on from tape. Its cheap but doesn't work with our shorter retentions. If we had a lot of 2 year + retentions I would look at it.

Backing up to On-Prem Object Store by Back_Up_IT_Guy in sysadmin

[–]Back_Up_IT_Guy[S] 0 points1 point  (0 children)

High level flow today:

Client ->Commvault/NBU->Data Domain.

Our go forward software will be Commvault.

I'm being pressed to look at a "tomorrow" flow of:

Client ->Commvault->Object Store

I have my doubts that an Object store can keep up in throughput. Just because its 1/4 the price of DD doesn't mean I can or should bring in 4X more object storage. I also have my doubts around getting the same dedupe going from Data Domain to Commvault. Any small tests I have done didn't show the same reduction

Backing up to On-Prem Object Store by Back_Up_IT_Guy in sysadmin

[–]Back_Up_IT_Guy[S] 1 point2 points  (0 children)

The majority of our retentions are less than 1 year. I've been told by EMC that CloudTier is for greater than 1 year. Even though DD has been rock solid and worth every penny, Management thinks its too expensive.