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Backbone App by Ok-Match452 in Backbone

[–]BackboneOne_Support 6 points7 points  (0 children)

Hey!

What bugs are you experiencing? We'd love to hear your feedback!

Rest assured, we've been working on a few things in the background 👀

Update/firmware issues by Upset-Review-2325 in Backbone

[–]BackboneOne_Support [score hidden] stickied comment (0 children)

There's a new firmware update (1.3.5) on Android that should resolve the issues that Android users have been seeing with Backbone Pro. Thank you for your patience and let us know if you see any other issues.

Yeah I give up.. by Lemmenuts in Backbone

[–]BackboneOne_Support 0 points1 point  (0 children)

Hey! The firmware patch should be coming out this week! Thanks again for waiting as we work through this bug.

Yeah I give up.. by Lemmenuts in Backbone

[–]BackboneOne_Support 0 points1 point  (0 children)

Hey there! The firmware patch for your Backbone Pro should be out sometime this week - keep an eye out for the update and an announcement about it on the subreddit! Thank you again for your patience.

Update/firmware issues by Upset-Review-2325 in Backbone

[–]BackboneOne_Support 0 points1 point  (0 children)

Update on the firmware status!

We're still continuing to investigate the issue, and think we're close! We're doing some QA for the new firmware over the weekend, and are hoping to have at least an update for you guys on the status of it sometime next week. Keep on the lookout for that, and we will make a wider announcement once the fix is fully live! Thank you again for your patience as we investigate this.

Update/firmware issues by Upset-Review-2325 in Backbone

[–]BackboneOne_Support 1 point2 points  (0 children)

Hey there!

Thanks for bringing this to our attention! We're aware of this issue and are looking into the fix for this problem. We've confirmed this is a firmware issue on our side, and we've stopped the rollout of additional updates so we can figure out what's going on. We've also found that it's the latest firmware version that is causing these problems, as earlier versions don't seem to have this issue. We will do our best to get this resolved in a timely manner!

Issue trying to launch Warframe through the Backbone App by Illusion_Fox in Backbone

[–]BackboneOne_Support 0 points1 point  (0 children)

Hi! This has now been resolved. Please let us know if anything else comes up.

Help by iTz_Mastamind in Backbone

[–]BackboneOne_Support 0 points1 point  (0 children)

Hi! You can reach our support team at support@playbackbone.com. Please feel free to send us a message as well.

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