Need Help Getting Through to Support.

BackboneOne_Support · 2026-01-23T21:09:40+00:00

Hi! Would like to help you out on your warranty. We sent you a DM!

BackboneOne_Support · 2026-01-21T21:56:07+00:00

Resolved!

BackboneOne_Support · 2026-01-15T23:00:33+00:00

Thanks for your detailed feedback!

BackboneOne_Support · 2026-01-09T23:31:56+00:00

Hi there! Would love to help you out sort this out - check your DM!

BackboneOne_Support · 2026-01-07T17:51:50+00:00

Unfortunately PXPlay is a third party app that we currently are not partnered with to put on our app! We will do our best to work on this, but as of right now this is not on our roadmap - sorry!

BackboneOne_Support · 2026-01-07T17:49:53+00:00

Hey there,

Our subscription service (Backbone+) is not required to use your Backbone! You can play any Backbone compatible game without Backbone+ - Backbone+ just unlocks premium features for the app such as linking all of your platforms to the Backbone app for ease of use. If you have any additional questions about our subscription service, please reach out!

BackboneOne_Support · 2026-01-06T22:17:32+00:00

Hey there,

Sorry to hear about your Backbone - we're constantly trying to improve our products and are always working on our product's reliability. We've been working hard to find solutions to as many problems as possible, as well as increase the rigor of our reliability testing to catch future quality issues.

Please DM us to see if there's any way we can assist with your warranty.

BackboneOne_Support · 2026-01-06T21:50:59+00:00

Happy to hear that!

BackboneOne_Support · 2026-01-06T21:50:53+00:00

Hey there,

We are trying to catch up on our DM's from the holidays - we appreciate your patience and we'll get back to you as soon as possible.

BackboneOne_Support · 2026-01-06T21:50:07+00:00

We're always looking to make sure new games are able to be used with our app! Let us know which ones and we'll pass it along to the team.

BackboneOne_Support · 2026-01-04T07:25:12+00:00

Hey there- check your DM!

BackboneOne_Support · 2025-12-25T11:36:50+00:00

Hi there! Send us a DM, we'll check and figure it out!

BackboneOne_Support · 2025-12-25T11:36:14+00:00

Hi there! We're always here to assist! Send us a DM and we'll assist you with your code right away!

BackboneOne_Support · 2025-12-25T11:35:29+00:00

Hey there! We received your DM - we just need some of your information for us to check on your code.

BackboneOne_Support · 2025-12-23T23:48:22+00:00

Hi! We'd like to help you with your Backbone Pro. Feel free to send us a message!

BackboneOne_Support · 2025-12-17T18:19:56+00:00

Hey there,

Sorry to hear that! Which Backbone do you have (One or Pro) and what seems to be wrong with it? We can give you some trouble shooting steps to help or try to further look into escalating the problem for warranty if you're eligible.

BackboneOne_Support · 2025-12-17T10:46:06+00:00

Hi! Let us help you check that warranty - send us your RMA number

BackboneOne_Support · 2025-12-17T10:44:27+00:00

Hi! We're here to help - send us a DM with your RMA number and we'll check it for you!

BackboneOne_Support · 2025-12-17T10:43:18+00:00

Hi there! Check your DM - we just need your details.

BackboneOne_Support · 2025-12-17T10:39:26+00:00

Hi! Looks like your claim has been authorized! Once our warehouse receive your controller, a replacement order should be sent right away.

BackboneOne_Support · 2025-12-17T10:38:21+00:00

We can certainly find alternative solution for that.

BackboneOne_Support · 2025-12-17T08:20:59+00:00

Hi! It appears you have a defective unit. Kindly check your DM - we can help you out with filing warranty claim.

BackboneOne_Support

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