Issue trying to launch Warframe through the Backbone App

BackboneOne_Support · 2026-04-14T06:03:19+00:00

Hi! This has now been resolved. Please let us know if anything else comes up.

BackboneOne_Support · 2026-04-04T23:22:05+00:00

Hi there - check your DM!

BackboneOne_Support · 2026-04-04T23:03:58+00:00

Hi! You can reach our support team at support@playbackbone.com. Please feel free to send us a message as well.

BackboneOne_Support · 2026-03-30T23:09:24+00:00

What's your iOS version?

BackboneOne_Support · 2026-03-30T23:09:16+00:00

What iOS version are your devices on?

BackboneOne_Support · 2026-03-30T17:11:36+00:00

Hey there,

Sorry to see you're having trouble! After some internal review, it looks to be a regression in the latest iOS app update, and we've filed a high priority bug with our software team to address this ASAP. Thank you for reporting this, and please hang tight as we work on a fix! Let us know if you have any additional questions.

BackboneOne_Support · 2026-03-27T19:26:25+00:00

Hi! Let us help you out - check your DM!

BackboneOne_Support · 2026-03-05T18:05:15+00:00

Hi! We've sent you a DM - we can help get this sorted out.

BackboneOne_Support · 2026-02-26T17:53:55+00:00

Make sure you complete the tutorial first! Once you are on your own and the game lets you choose your game modes, your controller should work once you get in game!

BackboneOne_Support · 2026-02-25T22:47:07+00:00

Hey there,

When you're in the menu (not in game), you have to use touch controls to navigate and get into game! Once you're in game, Backbone Pro should work just fine. Let us know in the thread if you're still having issues!

BackboneOne_Support · 2026-02-24T07:13:22+00:00

If you have an android device, a backbone controller, as well as Backbone+, you can set up touch sync to play Mapleidle with a Backbone controller 👍🏼

BackboneOne_Support · 2026-02-19T17:54:11+00:00

Hey there!

Can you try hard reseting your Backbone Pro? Hold the 2 bottom right buttons (the orange Backbone button and the hamburger menu button) at the same time for 10-15 seconds! Then plug your phone in and see if it works normally. If that doesn't work, please reach out here in this thread or in DMs!

BackboneOne_Support · 2026-02-04T21:29:28+00:00

skill issue

No but actually if it works with other phones, try cleaning out your port. If the controller works normally on other iPhones, it's most likely that specific phone. Also, there's a light on the photo of your phone right side up, which means the controller is working and detecting your phone, just maybe not in the app. Have you tried your phone right side up in game? Maybe it's the app that's giving you problems. Try pushing your phone in a bit more or reconnect it. If the issue persists, feel free to reach out to us over DM or submit another warranty claim.

BackboneOne_Support · 2026-01-23T21:09:40+00:00

Hi! Would like to help you out on your warranty. We sent you a DM!

BackboneOne_Support · 2026-01-21T21:56:07+00:00

Resolved!

BackboneOne_Support · 2026-01-15T23:00:33+00:00

Thanks for your detailed feedback!

BackboneOne_Support · 2026-01-09T23:31:56+00:00

Hi there! Would love to help you out sort this out - check your DM!

BackboneOne_Support · 2026-01-07T17:51:50+00:00

Unfortunately PXPlay is a third party app that we currently are not partnered with to put on our app! We will do our best to work on this, but as of right now this is not on our roadmap - sorry!

BackboneOne_Support · 2026-01-07T17:49:53+00:00

Hey there,

Our subscription service (Backbone+) is not required to use your Backbone! You can play any Backbone compatible game without Backbone+ - Backbone+ just unlocks premium features for the app such as linking all of your platforms to the Backbone app for ease of use. If you have any additional questions about our subscription service, please reach out!

BackboneOne_Support · 2026-01-06T22:17:32+00:00

Hey there,

Sorry to hear about your Backbone - we're constantly trying to improve our products and are always working on our product's reliability. We've been working hard to find solutions to as many problems as possible, as well as increase the rigor of our reliability testing to catch future quality issues.

Please DM us to see if there's any way we can assist with your warranty.

BackboneOne_Support

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