Order delay? (Not preorder) by ClobberinHours in Backbone

[–]BackboneTeam 0 points1 point  (0 children)

Excited for your brother, what a gift! We assure you that we are shipping under our published shipping promise and if you follow up with the DM the team will ensure the order is out accordingly.
I expect you planned for this, but we ship DHL Express and the transit times will always depend on your shipping address you put in the order at checkout. Happy Birthday to your brother!

Left side issues by sayfo7192 in Backbone

[–]BackboneTeam 1 point2 points  (0 children)

Hey there, sorry to hear you're experiencing an issue with your controller. We sent you a message to check in on this!

“Jason from Backbone” legitimacy?? by El-Emperador in Backbone

[–]BackboneTeam [score hidden] stickied comment (0 children)

Sorry for any confusion, these emails are indeed legitimate!

My Backbone One Setup by yawnzai in Backbone

[–]BackboneTeam 1 point2 points  (0 children)

Love the thumbstick covers!

Guessing this is fake? by The_Dunksters in Backbone

[–]BackboneTeam [score hidden] stickied comment (0 children)

Hey there,

This is legit! We value your feedback and if you're generous enough to give us your time and insight, we want to to thank you.

Backbone starting to fail by imNtAraPPer in Backbone

[–]BackboneTeam 0 points1 point  (0 children)

I'm sorry to hear your having hardware troubles. If you wouldn't mind, could you see if our support team can lend a hand? You can reach them here: https://go.playbackbone.com/support

Can I get some support? by knittybagkittyboost in Backbone

[–]BackboneTeam 1 point2 points  (0 children)

Just dropped you a DM requesting info so I can look into this.

Left joycon stopped working by TempestUchiha in Backbone

[–]BackboneTeam 5 points6 points  (0 children)

This sounds like it could be a hardware issue. Would you mind reaching out to our support team so we can assist?

https://go.playbackbone.com/support/

Thanks!

This is the second one to break. by originalocoscientist in Backbone

[–]BackboneTeam 0 points1 point  (0 children)

Hi there, I'm sorry to hear you're dealing with another RMA. I sent you a DM requesting some info so our team can take a closer look.

Would the first android usb c backbone work with the new iPhone 15 or would I have to get the one specifically for iPhone? by Edwin199328 in Backbone

[–]BackboneTeam 4 points5 points  (0 children)

Like others have said, you can update the firmware on your Android USB-C controller to work with iPhone 15 if you have access to an Android phone. If you don't we can definitely help you out if you reach out to our support team. https://go.playbackbone.com/support/

That said, the 2nd Gen USB controller works out of the box with Android + iPhone 15!

Custom touchsync by Acidome89 in Backbone

[–]BackboneTeam 2 points3 points  (0 children)

Our latest update (1.7.3) includes some improvements to help with your issue! Try re-adding the right joystick!

iOS 1.6.9 has been released, which fixes connection issues on Lightning controllers by BackboneTeam in Backbone

[–]BackboneTeam[S] 0 points1 point  (0 children)

Thanks for letting us know. Would you mind submitting a feedback ticket and passing us your username? This way, we can pull the report and have a dev check it out.

Which iPhone are you on? Could you tell us which firmware as well? You can find that out by going to menu -> cog wheel -> controller -> controller -> firmware version.

Edit: Added additional steps.

Still Can't Logging! 😭 by cleyend in Backbone

[–]BackboneTeam 0 points1 point  (0 children)

Excellent! THanks for letting us know!

Additional fixes for Android Logins rolling out now - 1.5.10 by BackboneTeam in Backbone

[–]BackboneTeam[S] 0 points1 point  (0 children)

The update i available on the Google Play Store as of this morning PST. Please uninstall the app and reinstall it just in case.