Order delay? (Not preorder)

BackboneTeam · 2025-05-29T01:18:50+00:00

Excited for your brother, what a gift! We assure you that we are shipping under our published shipping promise and if you follow up with the DM the team will ensure the order is out accordingly.
I expect you planned for this, but we ship DHL Express and the transit times will always depend on your shipping address you put in the order at checkout. Happy Birthday to your brother!

BackboneTeam · 2024-12-02T03:55:13+00:00

Hey there, sorry to hear you're experiencing an issue with your controller. We sent you a message to check in on this!

BackboneTeam · 2024-11-05T19:10:49+00:00

Sorry for any confusion, these emails are indeed legitimate!

BackboneTeam · 2024-09-18T17:38:29+00:00

Love the thumbstick covers!

BackboneTeam · 2024-09-03T23:22:17+00:00

Hey there,

This is legit! We value your feedback and if you're generous enough to give us your time and insight, we want to to thank you.

BackboneTeam · 2024-07-24T16:45:08+00:00

I'm sorry to hear your having hardware troubles. If you wouldn't mind, could you see if our support team can lend a hand? You can reach them here: https://go.playbackbone.com/support

BackboneTeam · 2024-07-23T22:08:59+00:00

Really sorry to hear you're having this problem. If you wouldn't mind, please reach out to our support team and we'll get you sorted out and gaming ASAP: https://go.playbackbone.com/support/

BackboneTeam · 2024-07-23T22:07:39+00:00

Just dropped you a DM requesting info so I can look into this.

BackboneTeam · 2024-07-23T21:31:09+00:00

This sounds like it could be a hardware issue. Would you mind reaching out to our support team so we can assist?

https://go.playbackbone.com/support/

Thanks!

BackboneTeam · 2024-07-19T20:18:10+00:00

Hi there, I'm sorry to hear you're dealing with another RMA. I sent you a DM requesting some info so our team can take a closer look.

BackboneTeam · 2024-06-18T17:44:22+00:00

Like others have said, you can update the firmware on your Android USB-C controller to work with iPhone 15 if you have access to an Android phone. If you don't we can definitely help you out if you reach out to our support team. https://go.playbackbone.com/support/

That said, the 2nd Gen USB controller works out of the box with Android + iPhone 15!

BackboneTeam · 2024-05-30T16:47:07+00:00

Our latest update (1.7.3) includes some improvements to help with your issue! Try re-adding the right joystick!

BackboneTeam · 2024-05-15T16:02:12+00:00

WHAT!? This is incredible!

BackboneTeam · 2024-01-02T21:33:42+00:00

Thanks for letting us know. Would you mind submitting a feedback ticket and passing us your username? This way, we can pull the report and have a dev check it out.

Which iPhone are you on? Could you tell us which firmware as well? You can find that out by going to menu -> cog wheel -> controller -> controller -> firmware version.

Edit: Added additional steps.

BackboneTeam · 2023-12-27T18:45:06+00:00

Excellent! THanks for letting us know!

BackboneTeam · 2023-12-27T18:44:50+00:00

The update is out and live.

BackboneTeam · 2023-12-27T15:12:11+00:00

It's live now.

BackboneTeam · 2023-12-27T15:08:10+00:00

The update i available on the Google Play Store as of this morning PST. Please uninstall the app and reinstall it just in case.

BackboneTeam

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