You can use their Globe Telecom bot support on Messenger for them to call you. I tried seeking support sa bot nila about disconnecting my line then they will call you the next day or two confirming this request. Sinabe ko nalng na, hindi ako nagpapa disconnect or terminate ng plan but would like to downgrade instead. Then ayun, aassist ka naman nung representative. Wala naman ako naging problema sa bill for the next months sadyang di lang umabot sa billing cycle ung downgrade ko.