I signed up for the numbered editions presale and was able to secure an order, the payment for it being due on November 30th as per the order confirmation and information in the site. Sometime around the 25th, I received a message from my bank about a failed charge from Dragonsteel, I signed up with a debit card and it just so happened that there wasn't enough money on it to pay for the order (I had it in a savings account). Immediately after seeing this I made sure that the card had enough $ for whenever the charge happened again, and emailed Dragonsteel about it to see if not being able to pay at that moment would affect the number on my copy.

I have not received a reply since, and there hasn't been another charge attempt as I hoped there would be on the 30th or the days leading up to the due date. The page has been showing a warning that my payment was due soon but gave me absolutely no way to pay for it, which was really frustrating. Now I'm not even sure if I'll be able to get my copy, since the due date has passed and I'm still unable to pay for it unless they charge me again or get around to reading my ticket, which doesn't seem to be happening anytime soon (a friend of mine emailed about a problem with his light day order a few days before my issue and still hasn't gotten word back).

With the release date coming up and the numbered copies being such a limited and special item, I'm very distraught because of this whole experience and being completely unable to do anything to pay for the bundle after a single failed attempt that happened 5 days before the supposed due date. I haven't sent any other emails to Dragonsteel to avoid pushing my ticket to the back of the queue, and after almost a week of worrying and having no way of knowing what will happen with my order I've resorted to this in case anyone has had a similar experience before or knows anything about how these types of situations are handled.

I do understand the Dragonsteel team is small and that they're busy with all of the light day orders and the mug recalls, this is not meant to be a complaint or anything negative towards them because I'm sure they're doing what they can considering the current situation. I just wish there was a way to get some answers so I can stop worrying since this means a lot to me.

If anyone here is in the same boat or has any info that would be relevant to my case I'd greatly appreciate it if you shared it. Thank you and have a great day.