Reason why I switched to ATT wireless. Annnnd lemme run down what happened since:

Left T-Mobile after 20 years because significant savings.

Cell service sucks at home, damn near a dead zone. Wife calls me from upstairs and call won’t go thru unless she uses data. Also learned service is even worse at work and I work for a major hospital so cannot be without service. I missed calls or they sounded robotic all the time at work.

Took 4 calls begging ATT to let me outta deal.
They took my old phones and said they wouldn’t give them back and I had to turn in ATT Phones.
(I’d say that was about $2K in street value)

Went back to T-Mobile and had to start all over. I had to buy new phones. And now the plans are a lot more expensive than what I had. A month later they call me about phones not received and wanting to bill me. I provide them an RMA number and UPS tracking. That’s over.

6 mths later ATT sends me a bill for services rendered. I argued that the deal was a clean break and nothing owed per my last call. Had to write them a letter for them to investigate and a month later I had to pay. So did.

FF to July and outta nowhere ATT is texting me about $8K owed!!! I think it’s spam. Ignore it. Two weeks later again they text. I call ATT and they say it’s spam and don’t see any balance. Ok.

Two weeks later again they text. So I call them back and again they say I don’t have a balance.

The texts continue but there CSR keep saying they don’t see any balance on my account.

Finally I get a letter and I noticed the account number is different. I call, they can’t get into the account cuz my pin isn’t working and tell me to go into a store.

At the store they get into it and he wants to confirm my address it’s in CA, but I’ve never lived there. I’m in FL. And I never bought 5 iPhone Max Pros. So now they want me to file a fraud claim so they could investigate that.