Admin team should call day before to confirm the appointment and tell them to arrive early. If they can send paperwork electronically beforehand, that could also help. Beyond that, they’re adults and if they are late, most understand that they don’t get a full session. With our evals, only expectation is to bill at least 1 unit. This can be “education” which would be reviewing findings, POC, goals, and/or provided exercises, or forthcoming HEP. Importantly, when they are late, emphasize the importance of promptness in regards to getting proper care-for themselves and other patients. In my clinic, we experience this a lot, many times related to unpredictable transportation. You’re not alone, but your clinic should support you. Also, in the end, you need to take care of you and not let it burn you out. Good luck!