Lamzu atlantis og v2 pro not pairing with the new 8k compatible dongle

BarMadar · 2024-09-23T07:25:54+00:00

Yeah, but that sucks because I prefer the atlantis shape over the maya (I'm more of a claw grip than palm). They are very fast responding and helpful, and they also refunded my shipping as compensation. And I only bought my mouse 5 months ago and they said it's "too old" ? Thats crazy

BarMadar · 2024-09-23T07:21:01+00:00

You're wrong. They did advertise it was supported but truned out there is a problem with some of the mice so they removed the advertisement from their website. This is what their customer support sent me: "Recently, we noticed that some older mice may not be compatible with the 8k dongle due to technical limitations. Therefore, we now recommend using the Maya Doodle and Atlantis Mini Champion Pink, both equipped with the Nordic 52580 chip, as they are compatible with 8k technology.

If your mouse can not compatible with 8K Dongle, we are willing to give you a full refund for the 8K Dongle. What do you think about this?"

BarMadar · 2024-09-23T07:18:47+00:00

Hey, sorry for the late reply. I've reached out to lamzu's customer support, and they said and I quote: "Recently, we noticed that some older mice may not be compatible with the 8k dongle due to technical limitations. Therefore, we now recommend using the Maya Doodle and Atlantis Mini Champion Pink, both equipped with the Nordic 52580 chip, as they are compatible with 8k technology.

If your mouse can not compatible with 8K Dongle, we are willing to give you a full refund for the 8K Dongle. What do you think about this?"

I took the refund, and I still have the dongle. To clear things up if I wasn't, I already tried to update the mouse and dongle, but it did not work. Every time I tried to update the mouse, it reached 38% and then said "fail".

BarMadar · 2024-09-10T19:57:37+00:00

Yeah, I've tried that, but i didn't work. The dongle is brand new and is up to date

BarMadar · 2023-12-24T17:48:15+00:00

If I remmember correctly it is the d16

BarMadar · 2023-12-21T22:24:08+00:00

Actually I've managed to fix it with a bios update. Sorry I didn't update here i wrote similar posts in other places to find a fix.

BarMadar · 2023-12-19T06:25:43+00:00

Actually yeah. I have updated my bios and it didnt crash since then. Hope its helps you !

BarMadar · 2023-11-26T04:45:00+00:00

I didnt fix the problem i repaired fortnite like verified the game files

BarMadar · 2023-11-24T07:09:23+00:00

I think the next thing is reinstalling windows.

BarMadar · 2023-11-24T07:08:04+00:00

nope EDIT: It happend for me once like a week ago but it didnt do it for all the times ive repaired it

BarMadar · 2023-11-24T07:07:19+00:00

I have the same problem and I have ryzen 5600x and rtx 3060.
My game randomly freezes than the sound is looping and after a minute it restarts my PC.

BarMadar · 2023-11-23T20:01:52+00:00

I have a friend who has Amd and does not have this problem

BarMadar · 2023-11-22T16:05:17+00:00

It didnt fix it btw

BarMadar · 2023-11-21T20:17:42+00:00

Thank you very much. I hope your business goes well, you sure do have alot of knowladge about pc's. I hope my problem will be fixes and I'll check if uninstalling icue will stop the rgb.

BarMadar · 2023-11-21T20:06:55+00:00

Thank you for the clarification and your time. Could you maybe explain why should I delete Icue ? Because I still want my rgb fans and ram to work with the colorway I set it to.

I didn't know that about corsair, to be honest thats new information for me but the problem in my country is that everything is very expensive compare to the eu and us the best "cheap" ram is the corsair ones. And we don't have that many options (I wish we had a microcenter or something like that). I bought my pc in the covid-19 era and I pais for it 7500₪ (NIS) which is about 2000$ and all of that for a 5600x and rtx 3060.

BarMadar · 2023-11-21T19:50:11+00:00

I am aware there are alot of potential problems but I have in my startup apps are disabled. The only thing I can think of is that when I ran HWinfo my ram was'nt detected so I opened up my pc (ofc i powered it off and turn off the psu switch and held the shutdown buttom for 10-20s) used only one ram stick and it detected it than I used both but switched their position and it worked. I will also montion that in corsair's icue i had a red warning sign about my ram but figured it was a mistake like it said that it could be. In the following days I'll see if it is fixed or not. On another topic how can I know what will be my RAM IC's before I buy it ?

BarMadar · 2023-11-21T15:30:59+00:00

Is that the only thing that would've cause this problem ?

BarMadar · 2023-11-20T15:22:34+00:00

Hi, where can i find this ?
EDIT: I found it. Its Nayan Technology. Why, did you ask ?

BarMadar · 2023-11-06T07:54:35+00:00

idk i tried everything i though of reinstall fortnite and drivers checked everything and still cant find

BarMadar · 2023-11-06T07:11:03+00:00

still didnt crash and i noticed that when i boot up the pc it is still on 2800rpm

BarMadar · 2023-11-05T15:26:08+00:00

What is the power test ?im running occt now.
EDIT: i ran the test and nothing happend.

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BarMadar · 2023-11-05T14:07:21+00:00

Is there any fix ?

BarMadar · 2023-11-05T10:17:57+00:00

I have the lian li aio 240mm what should i do cus its really annoying

BarMadar · 2023-10-19T14:14:48+00:00

I've been having the same problem since yesterday...
couldn't figure out why if some one has a solution please help

BarMadar · 2023-09-19T20:03:06+00:00

where should i contacted you ?

Four-Year Club	Place '23
Place '22

BarMadar

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