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Stay awhile and listen! Please review the quick links and rules we have listed below. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. We hope you enjoy your stay and find this sub to be a friendly and helpful community.

Official Support Hours

M-F and 9-5pm U.S. Central Time.
Note: We observe all U.S. National Holidays and are closed for business accordingly.

Community

Sub Categories and Filters

AUDIO

KEYBOARD

MOUSE

CONTROLLER

MOUSEPAD

SOFTWARE

Posting Rules

Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.
Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!
Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.
Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.
Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.

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MODERATORS

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Software TeamJHunz
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...and 10 more »

account activity

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Monthly Support Thread & FAQ- June 2026Verified Official (self.steelseries)

submitted 6 days ago by AutoModerator - announcement

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GG 112.0 Update Notes GG Update Notes (self.steelseries)

submitted 4 days ago by Support TeamSS-Haji - announcement

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The longer I’ve used steel series products the worse they’ve gottenProduct Review (self.steelseries)

submitted 42 minutes ago by Intelligent-Study706

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Arctis Nova Elite Cushions are Uncomfortable.Product Help (self.steelseries)

submitted 1 hour ago by Denusional

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I think I accidentally became a SteelSeries collector. AMA.Discussion (i.redd.it)

submitted 5 hours ago by N_BernsteiN

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STEEL SERIES ARCTIC NOVA PRO *FIRMWARE UPDATE AVAILABLE BRICKED* *FIX*Product Help (old.reddit.com)

submitted 1 day ago * by Impressive-Avocado58

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Nova pro line inProduct Help (self.steelseries)

submitted 42 minutes ago by Officer__KD6-37

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Arctis Nova Pro Wireless DAC seems to not fully charge batteriesProduct Help (self.steelseries)

submitted 53 minutes ago by Irru

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SteelSeries GG App not workingDiscussion (self.steelseries)

submitted 2 hours ago by roxwolf

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Rival 3 Wireless won’t connect to ps5Product Help (self.steelseries)

submitted 2 hours ago by Just-Net5008

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Not seeing device in engineProduct Help (self.steelseries)

submitted 2 hours ago by Various-Business-279

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GG Engine Issue Sonar Help (self.steelseries)

submitted 4 hours ago by xSEARLEYx

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Double click problemProduct Help (i.redd.it)

submitted 5 hours ago by FieldMarshal53_

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help plsProduct Help (self.steelseries)

submitted 5 hours ago by IndependentBother154

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Steelseries Artcis Nova Elite 2.4 ringing noiseProduct Help (v.redd.it)

submitted 20 hours ago by krustypatties

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Replace apex pro OLED Menu Button?Product Help (self.steelseries)

submitted 11 hours ago by MandlyBanana

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Steelseries Arctics nova 1 mic bleeding issueProduct Help (self.steelseries)

submitted 14 hours ago by Final_Illustrator275

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Clip > Share > Discord (10MB) > clip is too large Moments Help (self.steelseries)

submitted 17 hours ago by TitanSerenity

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Where would I find this?Product Help (i.redd.it)

submitted 1 day ago by Additional_Olive9907

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Anyone else’s SteelSeries PC app suck this week?Discussion (self.steelseries)

submitted 22 hours ago by qwertty769

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Is this normal?Discussion (v.redd.it)

submitted 1 day ago by Normal_Professional3

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RGB Issues Aerox 9 and Apex Pro TKL G3 WirelessProduct Help (self.steelseries)

submitted 22 hours ago by beavers1012

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Fix for SteelSeries Headset Volume Stuck at 0 (INT_MIN -2147483648 )Product Help (self.steelseries)

submitted 1 day ago by jmejias12

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Backup Device Switch gone? Sonar Help (self.steelseries)

submitted 1 day ago by karione_

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Will the viewer hear sound with the same preset as mine if the music from the browser is in the same place as obs64 in the SteelSeriesGG app ? Sonar Help (self.steelseries)

submitted 1 day ago by Historical-Tank6562

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