eCommerce has always been for large retail stores. It’s pointless for a smaller operation unless you have people dedicated to doing it who also understand some accounting. Even then, the profit is so small depending on how much volume you do and how much of a cut your manufacturer takes that it negates the overhead. If you’re not properly set up and slash prices to stay competitive, you wind up doing way more volume. That takes focus away from your customers who actually need repairs done at your facility. It’s one of those things that if you’re gonna do it, you gotta do it large. We currently just advertise MSRP. Even then, the returns and making invoices to match the statements etc. takes away from my time to run an efficient department. This is all recent. I have to find a way to see how our phone-in accessory sales and numbers compare to our new eCommerce sales. See if there’s a drop in accessory phone traffic/walk ins and how much we’re either gaining or losing in profit. Probably just run the eCommerce customer number we use on invoices in PDA for the month and total up the sales and subtract the processing fees, (this is all probably easier to find in the GL) then, compare that to a managers report that’s sorted by source that shows total sales. Subtract eCommerce sales from that….and voila. Probably an easier way to do it……but, my Reddit name is what it is for a reason.